Discerning1945
September 21, 2024
We were part of a large group staying at this hotel for a wedding that had reserved a block of rooms. The wedding schedule called for us to be at the wedding venue, 15 minutes away by car or by a bus the wedding had sent to transport people. The hotel's usual check-in time was 4 pm. We had requested early check-in so we could dress for the wedding and arrive on time. We called the night before and also at 1:30 pm on the wedding day as we were driving. At 1:30, the person who answered said she'd get our room cleaned right away. We arrived at 3 and were told the room was not yet clean. the man behind the counter was not helpful. Instead, he kept repeating that check-in time was 4 pm, over and over. He understood that the wedding guests (many, perhaps 40) at his hotel needed to get to the wedding venue by 5. But he really didn't care about the guests. Finally, a woman behind the counter gave us an empty, handicap-accessible room, which is what we needed and had reserved.