Guest User
November 20, 2024
The way the staff had handled the issue during our stay was unacceptable! My original email with the request for an extra bed was approved with email confirmation, so it is not clear why I was denied the request once I got into the hotel. In addition to that, the staff member was just making up the new quotes and new rules on the go. When I asked them for an additional bed, first response was $50 By the time it took me to get to my room and come down to the lobby with the payment, the price went up to $55 Then this employee made a phone call and informed me that it was not possible to add a bed in our room at all. So either he and whoever he talked to on that phone - just made up their own rules or I was placed in the room smaller that was originally booked. Bunch of scammers! Hotel management didn't even reply to my email that i sent them upon my return home!