Guest User
June 5, 2022
I didn't even spend the night in this hotel. I tried to book by phone the receptionist first told me that it was full without me being able to give the date (which was more than 2 weeks from the day of the call) then hung up on me nose pretexting a physical client. Glad to hear that a person who calls to book is not considered a customer. So I book on the internet, and for some reason that is still unknown to me, it is impossible to cancel the reservation. Tried everything. First the trip.com chat (Thanks to you Chris if you read this message we will have a hard time) then I call the hotel directly I come across a new receptionist who was on top and who agreed to cancel my visit except that the agreement of the person in charge was necessary. Manager who did not wish to cancel claiming "we have rules bla-bla-bla...". Something I can understand being myself in the sale of services. But one thing to remember is the commercial spirit that you did not want to have with me. So I lost 50e, a morning on the phone with the hotel, Accord customer service and again the Trip.com chat. And I just lost 5min writing this pad that no one will read because no one wants to go to an F1 unless they have no choice..
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