Quality Inn Fayetteville Near Historic Downtown Square

We chose this hotel due to the location being close to the family we were visiting and the fact that we are Choice members. Check in was seamless and the room was great and in a quiet area of the hotel. However, the parking was awful. A large FedEx truck was taking up about 6 spots in the way it was parked and didn't have an overflow lot or anywhere to park a small semi truck & trailer. We weren't allowed to use the adjacent parking lot because "it belonged to the church". We booked several months in advance for our 3 nights, a Sunday -Wednesday. Early in the morning on Tuesday {-well, before check out time-} of what would've been our 3rd day (we had already stayed 2 of our 3 nights) we had to check out unexpectedly. The manager/ owner's wife? I don't know who she was exactly, as she never introduced herself- proceeded to tell me she would have to still charge me for the 3rd night because of the "cancellation policy". I wasn't cancelling anything, we had something come up and we had to leave a day early. She tried to go round and round with me on this. I used to work for a Choice property for almost 9 years, so I know most of the in's and out's of the industry and what was up to Front Desk agent's discretion. Finally my husband came inquiring on the "cancellation charge", she begrudgingly agreed to check us out and "refund us" for the last night. Apparently, her hotel doesn't do authorizations at check in, charges only. But to each their own. Being a Choice Member you're supposed to have special concessions in place like this- i.e.: early check in, late check outs etc. She was quite rude and unprofessional over us having to leave a day early, which was completely out of our control. If I had to number rate this hotel, because of her rudeness and the parking issues, I would have to give a 2 out of 5. The shower was hot and we got great rest. That's the only positives I can give.

I truly don't know where to start. The front desk staff when I checked in had no name tag and was dressed like a lumberjack. I'm not sure why he had the job because he had a no care attitude about customer service. I saw the printed sign that there was no internet. After I questioned why it was not on the website he said it was temporary and had just happened.. There was a printed, official sign. I went to my 2nd floor room and the smoke alarm battery was chirping. I called down. I was given another room. I had to go back down with all my luggage to get the key. After 3 trips up and down, I was in my room. The room itself appeared well-kept, wood floors, bright lights, BUT please ask for a room not facing the street!!!!!!! YIKES was it loud. The sheets smelled of bleach so if you are sensitive this is a BIG problem. It bothered me all night. The next morning as I made a trip down for coffee and the 2nd trip to leave, the smoke alarm chirp could still be heard up and down the hall. I reminded them again at the desk. While I was getting my coffee, I heard the breakfast person in the little adjacent prep room complaining about guests. I guess jobs abound in Fayetteville because neither of the 2 people I encountered should be near guests. I was the only guest in the area and when she saw me she stop and then said, good morning sweetie. Need I say more???? Price was right, but customer service and caring about the guests are lacking, the street noise was very loud all night, and not having internet are the reason for my score. All the manager could say is sorry. I lived in Fayetteville for 12 years and remember when this hotel was built as a Holiday Inn Express. I'm sorry it's gone down so.

There is no Internet service at this hotel. The hotel must know that as they provide you at checkin with a tech support number for the ISP. When you call in a trouble ticket the ISP tells you that there is “maintenance” at the site. The system is down. I’m a Choice Diamond member with more than 250 nights per year in Choice hotels. This is the first hotel I’ve been in without Internet since 2005.

For the price I was absolutely hysterical this place is far from being historic the rooms are awful this place needs to be bought and torn down the room was awful for the price of $79 or $89 a night how dare you all the room smelled of death like smoke an bad body odor and awful dog smell furniture was so out dated it is ridiculous toilet was in awful position kept hitting my elbow tryna use restroom had to reach behind me to get tissue shower n bath was filthy housekeeper was rude and nasty rushing me out my room at 10 am other dog hair in hallway was white all over I will never stay here again people research where u lay your head it’s not ok with the economy for us to pay for this kinda service breakfast was nasty and dry unless u r starving please don’t treat your body nice by staying here front desk lady with gray hair was nasty attitudes WORSE PLACE EVER even if I was homeless

Booked 2 nights here for a soccer tournament through a 3rd party, but due to unforseen circumstances, we couldn't make it the first night. We did not want or expect a refund for that first night that we did not show. What we did want and expect was to have a room when we arrived the following morning since we'd paid for the previous night as well as that night. However, Joann at the front desk (the rudest person in "customer service" that I've ever encountered), informed us that since we didn't show by midnight, our reservation was cancelled (without any notification to us whatsoever). Furthermore, we were not eligible for a refund, and if we wanted to stay there, we would need to pay for an additional night plus an extra fee for early check-in since it was not yet 3:00. Nevermind the fact that we had already paid for the previous night as well as this night. No thank you. We went ahead and took our business elsewhere and will never again consider staying at this hotel for future soccer tournaments.

I am so happy I'm a Trip advisor member!!! On 3/25/2023 I had a night from hell!! Please don't stay at this property, its filthy, the staff doesn't care about you or your stay! I asked for a refund from the horrible night I had. the front desk wasn't hearing it, she was awful and didn't seem to care that I wasn't able to sleep due to unruly guest across the hall from my room or the group over head on the 2nd level above me. they visited each other all night with doors open on my floor laughing and talking, bounced a ball all-night. It started at 1am and didn't end until sun rise!! The property wasn't well cared for it needed painting very badly in the entrance way, The breakfast was all eaten by 830 am and the staff didn't bother to add more. Please don't stay there, it could be unsafe as well If the Managment doesn't care !! Fayetteville, was beautiful plenty of history to enjoy1 just don't stay at 140 East Lanier Ave., Fayetteville, Ga. 30214