Our 2-day stay was a very disappointing experience considering it was the first time travelling with family in over 3 years. Day of arrival we waited over 15 minutes for someone to show up at front desk to check-in. Lady was pleasant and apologized. I specifically requested a main floor room in my reservation (as we were with a young child), we were told no rooms available and were assigned to a 2nd floor room. The room smelled of smoke and was extremely stale. Day 2, we tried to exit building and door we tried to leave from was locked and would not open. If there was an emergency that required quick exit, we would have been trapped in the stairwell. That evening we attempted to use the hot tub, there was so much chlorine in the water our eyes burned, turned red and watered. My extended family stayed in another room and the beds were extremely hard, air conditioning did not work, and the large window did not open as the room was facing a hallway overlooking the center courtyard. We advised the front desk when leaving for dinner that housekeeping did not make up our room or leave towels. No apology made we were offered clean towels. The hotel is extremely dated, (1970's style) in dire need of a makeover, nothing updated or modern. We were told they are upgrading their TV provider if it did not work come see the front desk. I was not indenting to stay in my room any longer than I had to, sleeping was more than enough!