Family friendly Hotels in Chicago

Separate the truly excellent Webster Grille restaurant from this hotel and you have ... nothing that recommends staying here. But the Webster Grille is expensive ($95 steaks and up.) So, there is a bit of a mismatch. Check-in took forever because they had one person at the desk handling a line that literally went out the door. Hotels know who is coming in and should plan accordingly. I was here 5 nights, and 6 days and got housekeeping service twice despite asking for it each day. One day they came in and emptied the garbage cans and threw some towels on the bed and tossed in a couple of Keurig cups. There are just too many other options to stay here. The beds and sheets are pretty good, but it's just a place to stay - no frills and poor service. I will look elsewhere next trip.

I visited this hotel with my girlfriend and it was a good experience as it was close to downtown and close to several convenient areas.

This was perfect one night staycation. Superb location, friendly and attentive service. Appreciated acknowledgement of my Titanium Bonvoy status with a complimentary upgrade, and a small gift, as well as free breakfast. Common areas are well designed and all decked into holiday decor, a lot of small and pleasant touches throughout. Great spacious room with awesome views, and understated luxury atmosphere. Bathroom was also quite nice, needless to say. Well, the best part: it was complimentary stay for us, as I was using my free night benefit. It would be expensive otherwise, but this is typical of excellent St Regis brand. Highly recommended! Well, particularly if the price is right.

Our six night stay was surprisingly quiet. Population was sp**** in The South Loop. And there wasn’t a close by mall or large grocery store. But the main attractions like the zoo, art museum, science museum can be easily reached by cab. By 10am, there are almost no cars on the street on the weekend. Felt isolated and alone walking on the street. The district at night has it’s dangers. Robbery is rampant; but at least you won’t be killed. Friendly advice from the hotel. The room rate is high yet didnt include room slippers or toothbrushes. Water bottle wasnt free; charges were $6 a bottle. But I did enjoy the Food Hall on the ground floor and prices were reasonable at $10 for a fresh large salad or $14 for a pizza. The ramen noodles wasn’t too good though. The meat was dry and 8 slices too many. The Food Hall is only opened when the hotel has high occupancy (I was told). There is a small refrigerator in the room. Free of charge. We asked for a late checkout and the answer was a clear ‘No’. Even with a Marriott membership, an extra hour was not possible. Our room was very clean and with a good view; floor to ceiling window. Very comfortable stay. Any improvements? The front desk lady could have been more welcoming or friendlier maybe.

This is a great hotel in an excellent location for exploring Chicago. We stayed two nights here before moving up to another Marriott up by Wrigley for some ballgames. Cab ride to Second City was 10 minutes. Uber back was easy to procure and the same travel time. It's about a two block walk from the Architectural River Cruise (book the one that's associated with the non-profit Architectural Museum--it's on the same side of the river as the hotel). There's a Lou Malnotti's Pizza about two blocks away in the Wrigley Building (Chicago-style pizza!). It's right around the corner from the Loop and the Chicago Theater. You're several blocks from the grand public park with all the sculptures. If you book a river view room, it's a really great look--the hotel is directly across the water from those twin honey-combed, circular apartment houses featured in every picture of Chicago. The only drawback is that to the right, you get a slanted view of ”TRUMP” on the side of that branded hotel, sure sign of an egomaniac that no other building in town emulates. Also seems so totally out of place in such a progressive, forward-thinking city. The downtown, otherwise, is beautiful. You can rent a car about 6 blocks away in the Hilton on Grand Avenue for a drive out to Oak Park (recommend the Frank Lloyd Wright Home and Museum there) and then back along beautiful Lake Shore Drive. There's a Corner Bakery about two blocks up the street if you want to do breakfast. The food at the hotel's bar on Floor 3??? was pricey but good. Appetizers, mostly, but enough to get you by. Hotel is clean. Staff very friendly. Upscale, for sure.

The experience from check-in to check-out was superb. The staff was friendly and helpful. The location is perfect because it is the heart of everything on Michigan Avenue! When we walked out of the hotel, shopping and restaurants were all around! I would definitely stay here again in the future.

First time in Chicago so didn't know where to stay, luckily I found this hotel and it was very nice, hotel rooms are nicely decorated and clean, took a while to figure out where coffee machine was but found it in the end, only blemish was one set of elevator was not functional but there was no notice posted. It's not that difficult to post notice on the tenth floor was it? But all in all, a pleasant stay and a great location with nice restaurants around hotel, definitely will come again.

We stayed for a night, upgraded to a lakefront room. Great location, great rooms. The only issue I had was the AC was not working that well. We didn’t even use the sheets or our blanket we got so hot. Also the bar is a little over expensive. Other then that great stay! I’d stay again but bring a fan and our own bottle next time :)

The small fridge in the room automatically shuts off after 2 hrs and doesn't stay at a safe temperature to store breast milk. The front desk advised to just use an ice bucket. This is problematic because (1) you will have to continually refill the ice bucket and (2) there is limited capacity. After an escalation to the manager, they offered to hold my milk behind the front desk in their fridge. I am not comfortable with that ”solution” nor do I want to go back and forth to the front desk for my baby's bottles and milk storage. He advised they previously provided medical fridges but they currently do not do so. I am so beyond disappointed. I expected so much more from this brand and now have to figure out something to do with my milk for my exclusively breast fed baby. Ugh, don't they have mother's stay at this property!? Marriott, do better!

My husband & I spent 5 nights here as we were in town for the Chicago marathon. Our room was clean and spacious, two super comfortable large king beds and a decent sized bathroom with nice walk in shower. It suited our needs perfectly! We appreciated the coffee maker and small fridge in our room. You can expect a little noise due to the downtown location but it’s easily resolved with some earplugs. The location is ideal for anyone running the marathon or just exploring the city in general. Easy access to the L and Metra. There is a fairly good selection of restaurants within easy walking distance. The Starbucks in the lobby had THE most delicious coffee ☕️ no breakfast served in this hotel but we were happy to venture out to Yolk and also Protein Bar and Kitchen for breakfast. Finally, we both found the reception staff and concierge to be extremely helpful and welcoming. We will definitely stay here again if we happen to visit Chicago in the future!