Indigo Hotels in Exeter

Having stayed at the Jury's Inn chain of hotels previously in other cities we decided to stay at the hotel when we visited Exeter. The hotel enjoys a great location and the facilities are ok but unfortunately the servicing leaves a lot to be desired. There is no mention of this anywhere on their website and you are not told at any stage when you book and you only find out once you have paid and visit your room. On entering your room you find a nicely laminated note from the management advising you that your rooms will not be serviced on short stays. The management are using the excuse of the Covid pandemic to save costs and avoid doing your beds, emptying your bins, changing your towels, replenishing your toilet paper and the complimentary tea/ coffee. This is now only provided on request.My previous experience of this chain of hotels was that you also had a small fridge in the room and you were provided with complimentary bottles of water, this is no longer the case. Effectively the client experience has been watered down yet the prices remain the same. The client experience received from the staff was inconsistent, some were great others were very unhelpful. The hotel is not cheap and based on their current offering way overpriced.

The location of this hotel is excellent! Lovely, quiet area and close to the cathedral and high street. The room was well appointed with a very comfortable bed and the best pillows I’ve experienced in all my travels. The room had a kettle for tea and coffee and a hair dryer. Staff were very friendly and helpful. The room was very clean. If you choose to have breakfast out, try the Cosy Club next door for a quirky atmosphere and delicious food!

I reviewed this hotel in December 2011, you can find it in the history. First things first. I am not a nit picking whinge screaming for the manager at the slightest issue. Far from it. But it really pains me to write this due to my stay. I work abroad now and a colleague and me were needed to be in Exeter and from 11 years ago thought of this hotel as ideal. How wrong can I have been and how deteriorated this place has become. Checkin ＞ Ok but staff obviously frustrated about the running around children and the noise, they were clearly embarrassed. 2 were kicking a football around the reception. Some mothers nearby didn't seem to even care. Room ＞ not at all good, worn out carpet, windows didn't open but for about 3 centimetres so it was very warm. Of course the AC was not working and i was told it was being looked into. Also no hangers in the cupboards at all took an hour after asking for some to arrive. Reception / Bar ＞ very odd indeed, 2 same dressed gentlemen always looked you up and down when walking through. You are also on video, they kept talking on their walkitalki devices when they weren't smoking outside!!!!! Look at my pictures, whats going on in this place? Public area / corridors ＞ not nice. Food and glasses left outside rooms 24 hours, some rooms seem to have a drum and bass convention going on. Oh and the smell of those vape things was awful. Maybe thats why we had to evacuate at 0100 in the morning with a fire alarm. I heard the fire guys discussion on it being from someone vaping. Security ＞ For who? OK there was the 2 strange videoing guys in the bar area, but my keycard stopped working 4 times in 7 days. You just go the reception and they say ”ah yes it happens, whats the room number” THAT IS ALL! I had a written note in my room one evening saying sorry to come in to the room but I left my HDMI connector in the room! Parking ＞ now its ridiculously expensive on what used to be included. Utter rip off. Its a ANPR system so beware. What i couldn't understand was that looking out of my widow there were 2 or 3 cars sometimes at night with people sleeping overnight in them. I checked the status on gov. website all no MOT or tax. Whats going on here? Overall a massive disappointment from 11 years ago and feel very sorry for the staff, they know whats going here and it shows in their manner Check out ＞ at last! But then i find 50 pounds of ”laundry” on my room, I asked to be removed. One night was over 200 pounds ”oh its just due to the system” Yeh right. Conclusion ＞ you are being taken for a ride here and I will take this with Accor the parent company. A shabby dirty hotel with a company with 2.2 billion in revenue and 10.7 billion in assets. An utter disgrace. I am requesting a massive / total refund. Thanks again to the staff, its obvious you are trying to make the best of an awful situation. Avoid. Sorry

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Because I went to school here seven years ago, this is the hotel closest to the train station. I came out and it didn’t take two minutes to walk. This time I came back for honeymoon. Because it’s close to the station, it’s convenient to go anywhere. The rooms are normal and soundproofed. The breakfast is too good. My daughter-in-law likes coffee. Costa’s special breakfast is better than holiday inn, but the room is not as good as the holiday inn in London. Next time I come to Ai Village, I will stay here again. Recommend BTW The second one is the Chinese restaurant we used to eat. The third one next is my student dormitory, not far from the hotel, and finally put a photo of my alma mater to miss cu next time.

I stay regularly whilst visiting family. The staff are always very friendly and the food in the restaurant very good. Always plenty of parking space which is not always the case with other hotels in Exeter. The rooms are always spotlessly clean. Good value for money. I would recommend

I was very impressed by this hotel. It has a good location if you travel by car or rail. Even though it overlooks a major road intersection there was no noise in the bedroom. The bed room was quite large and the air conditioning was very effective and quiet. The staff were very friendly, efficient and helpful. It was very clean throughout. The dining area is quite small and there were warnings of some delays in getting a table. I didn’t have any problem when I staid the night after August Bank Holiday.

I was worried given the last half a dozen reviews have not been good but our experience really was very good. We were greeted in a lovely manner by Reception and asked if we would like help with a large box we were carrying. We were put in a room at the end of the corridor away from lift as requested. I'd asked for a quiet room and it was. The bed mattress was on the firmer side but absolutely fine. The room was spotlessly clean. Breakfast was perfectly nice the next morning, yes there was a queue but only a couple of minutes to wait and no food ever ran out. Staff are absolutely lovely. Parking wasn't a problem. £5 per night which you are warned about on website and reminded of at check in. We booked here as opposed to Premier Inn or Travelodge as they give NHS workers with a Blue light card a discount so were cheaper PLUS breakfast included which was a win for me. I would definitely stay again if rates were comparable. No complaints at all. Room 153 btw.

Great location. Rooms a little dated, with minimal housekeeping. Great stay nonetheless and staff were lovely.