SpringHill Suites San Diego Escondido/Downtown

Close to Surf Sports Park and close to all kinds of restaurants.

Best family friendly hotel.. includes delicious breakfast and easy parking access! Loved the stay..

Easy check in and great view from my room window.

After waiting a lengthy amount of time to check in they proceed to tell us that our room is not and will not be available. I believe the couple ahead of us was also told the same. They had no manager on staff to speak to. No number to contact. No way to refund our already charged room in that moment, and at this moment they have yet to refund us. Apparently due to some soccer tournaments this is their norm. The fact that they don't have the decency to call and inform us prior to our arrival is beyond my comprehension. We arrived many hours after check in, allowing them plenty of time to contact us with this news. At least call us before we make the damn drive to your establishment. Customers beware and call before you make the trek to this hotel to assure your reservation will actually be honored regardless if you've been charged. It is unfair to your employees that are clearly not trained for these situations and it is unfair to your customers. I don't know if they actually didn't know how to handle the situation or were playing dumb but the fact that no manager was on staff on the day they decide to give up rooms for a walk in tournament is ridiculous. I recommended you try the Best Western 6 minutes away who so quickly provided us with a room at the last minute with our 6 year old in tow who was ready to rest after a very long day of exploring San Diego. At the very least I hope this review makes anyone with young kids reconsider booking a room so that they don't end up in this similar situation. Hopefully it was a one time thing but they mentioned these tournaments as if it happens all the time. I cannot speak to the quality of the rooms or the stay but I can say the staff is ill equipped and management appears non existent.

DO NOT STAY HERE! We showed up to check in to our room. The lobby was full of people, loud, and smelled. We waited 10 minutes behind one guest trying to check in. They left mad. We went up to check in only to find out our room was not available. I had booked it the previous day online. Saw the trip in my profile, and had my email confirmation. I was told by the front desk the room had been given away to a soccer event and another employee would come to assist me in sorting things out. Another employee eventually shows up after a much too long of a wait and seemed to not want to address anything. He could not explain why our room was given away. He couldn't help us find another room. He couldn't refund me after having already been charged. He couldn't call the manager. There was no manager on site to refund us on the spot. Needless to say, this is the single worst experience I've ever had at a hotel. Absolutely abysmal service, lack of responsibility, and no courtesy (you charged us, can't refund it, AND gave our room away?!?!?). I will make a point to avoid this hotel and and make any Marriott property my last choice for lodgings. What a horrible experience.

My wife and I spent one night here in connection with a trip to the San Diego Zoo Safari Park. The hotel is close to dining and shopping and most importantly for us, within 10 miles of the safari park. It is really a great location !! The hotel looks fairly new and the room was very clean, spacious and modern. Our room was on the side of the hotel away from the nearby freeway so it was very quiet. The bathroom was large, the shower spacious and the lack of a bathtub was perfect for us. The breakfast area in the morning was also large enough for the number of guests and the breakfast food was quickly replenished by the staff. Overall we had a great stay and would highly recommend staying here. The only annoying item was the $10 parking charge to park in the lot in front of the hotel. It would be almost impossible to stay here without a car and the parking lot was more than large enough to accommodate all the cars we saw during our stay.