AluaSoul Ibiza - Adults Only

We are a couple (age 46 and 56) and we stayed at the Alua Soul from 19-26 Oct. We were on a half board basis. We had an early flight so we were checking in by 11am . Transfer probably about an hour. The drop off and pick up point is at the end of the pedestrianised street. The check in by Jasmin and Jacqueline was very good; Cava on arrival and she efficiently explained everything. (Tourist tax payable at this point). Our room wasn't ready so we had a walk and some lunch along the seafront. Really clean and relaxed resort. The wrist band is also your room key, which is great. No locking yourself out and no having to leave a card in the electrics to keep the air con on! Bands are colour coded to board basis and "snipped" off so the chip part can be reused on checkout. We were unsure what the weather would be like this time of year but it was mid 20s with a breeze. Ideal. Unfortunately, the morning we left there was a huge storm which delayed our flight but that is unavoidable and I would have rather been delayed than fly in it! ROOM - We were allocated room 1304 and have to say, although we hadn't paid extra, we were very happy with a 3rd floor pool view room. It had the sun most of the day until sunset. The room itself was what you would expect of most hotel rooms. (not enough storage!) However, as others have said, the bathroom set up is odd! There is a sink in a dividing low unit and then a separate cubicle with a toilet in and a second cubicle with the shower in. To be honest, it didn't bother us (together 20 odd years!) but I can see how it might be an issue! I felt it was more "style over substance" but the shower was powerful and shower gel provided. I think the whole space could have been enclosed as a standard bathroom and the room remained the same size but this was obviously a design choice. The room was cleaned daily by a nice, pleasant guy. We were left plenty of towels and the bed was changed as we requested it. You also receive robes and slippers in the room. You have bottle of water on arrival but this is not replenished. We did end up buying drinks and putting in the fridge. There is also a kettle in the room. BOARD - we booked half board as I thought the All Inc option seemed expensive at the time of booking. However, in hindsight we should have gone AI and used it as much or as little as we wanted. Just in soft drinks alone during the day, this would have been worth it. There is the option to upgrade to AI for E30 per person per day or the other option is to upgrade to unlimited drinks with evening meal for E6.50 per person per day. Most of our drinks cost was incurred outside of meal times though so this wasn't an economical option for us. You have the option as a HB guest to pay as you go or sign for drinks and pay at the end of your stay. POOL - very very cold water but a lovely sunbathing area. No rush for sunbeds. Pool towels available for a E20 cash deposit payable at reception and towels collected and change

It took us just over a year to pay for this holiday and when I say I was anxious after reading the negative reviews, I almost cancelled and chose somewhere else! I am so glad I didn't!! We had the best time and can hand on heart say this was the best holiday we have had so far. I keep checking prices to hopefully visit again next year. My partner and I stayed here from 28th Sept to 5th Oct but wished we had booked longer. We arrived at the hotel at approx 2pm. The flight was straightforward with no delays. Transfer to the hotel was longer than expected but this was due to a lot of road closures, so we had to take a long detour. At least we got to see some scenery! Reception: Upon arrival, we were greeted by some lovely receptionists who offered everyone a glass of Cava and fresh orange. Jasmin who checked us in was so friendly. She explained that our room wasn't quite ready so gave us our wristbands and advised it would be ready once we had we some lunch. There was a section behind reception for us to leave our cases. As stated, our room was ready when we went back to reception. Room: We booked a Double Pool View Room (room 2222). We were offered an upgrade to the next room type for a reduced fee but we happily declined. We were on the first floor at the end of the corridor. This part of the building only had two floors and we were over the gym so we were very happy to only have one neighbour. The room was a good size, HUGE bed (the mattress was a little too hard for our liking but we just got on with it. Only thought of asking reception if they had a mattress topper towards the end of our stay, so didn't end up bothering. The open-plan bathroom didn't bother us at all. The door to the shower and toilet were frosted. You could still see a little through the shower door but the toilet was far enough away from the door that you couldn't see anything, you could hear (lol), but couldn't see. The TV had a selection of English channels to choose from (BBC1 & 2, channel 5, 5USA, 5Star). Our balcony was quite small due to being at the end of the building but we hardly used it so not a big deal. It had enough room for two chairs and a table. We just used these to dry our towels on. But the view over the pool was great, worth the initial extra. The balcony wall was glass too so you could see everything. There was a sewage smell that we mainly had when we ran the tap to the wash basin and flushed the toilet. Could smell it when in the shower. I believe this is something that happens in most places so not really the hotel's fault. But, if they have a full refurb at some point, hopefully it's something they can try to address. Pool: Wow. Three pools. One large main pool that had the water aerobics class, a second smaller pool (still big enough to swim lengths) and a third small pool in the superior area. The superior area was practically empty, maybe it was the time of year. But I don't think it was worth the extra cost (you get access when you pay

Great hotel in great location Food variety, quality and quantity is not acceptable for a 4 star establishment Unfortunately hotel was preparing a shutdown during our stay which made us feel unwelcome during our last few days there Unfortunately for the above reason we would not recommend nor return

We are both retired now,and we probably have more holidays than the average person.This means we stay at a lot of four star hotels.Sometimes we are half board,and sometimes we are all inclusive.For this holiday we were half board,it was what we call a cheapy,It was nowhere near to what we normally would pay.So with that in mind we would be very forgiving.I loved the position of the hotel,it is right beside the sea.And is surrounded by some great bars and restaurants.We didn’t realise we had booked the last week the hotel was open,so as the week went on,there were less and less people about.The hotel was clean and tidy,and our room was cleaned every day, but be warned there are some strange open plan bathroom facilities, not everyone’s cup of tea. The only problem was with the food.Nothing was hot,and when things ran out,they were not replaced very quickly.And sometimes not at all.I liked the hotel,but a few things let it down.But as we never go back to the same place twice,we will just move on to the next one.

It was fine for what we paid. It’s not 4 star. The food is not great. There is no pride in the what they serve up. I have been to package places where the manager is often in the restaurant asking guests for feedback. I am not surprised the restaurant manager was hiding! He/she should be embarrassed. Staff are good. Bathroom arrangement is just weird. No matter how loved up you are - no one wants to hear another human having a poo - just no! Best things about this place are location, views and Valentina! This resort is lovely - but stay somewhere else!

It is our last day here, been here for a week. On arrival room wasn't ready. We booked a booked a,sea view room as it was our Wedding Anniversary Emailed beforehand and asked for a nice room for our celebration and was assured this would be granted. Our room had a beautiful view, bit stops there. The first day the shower wouldn't work, when it was going it leaked all over the bedroom area everyday, after reporting this 2 days running we gave up as nothing was done. We had to mop up the floor everyday using bath towels ! Food same everyday, no themed nights, had to go early or very limited selection. I appreciate that it's getting close to closing but we have paid good money to stay here and should get the same service, not even any cheese for omelette and butter is cut off a Large block and very limited. Orange juice is like water, no taste at all Bread station, once it's gone it's gone no restock, meat quality is poor. Food is basically different choices of pasta, salad a paella every night, some cold meat and cheese and limited choice of sweet depending on what time you eat, vet slow to replenish dishes Sunbeds and brollies are very well used and need replacing We were disappointed to have chosen this hotel to celebrate our Anniversary and we would not stop again Some staff are pleasant but most struggle to even speak to you when you speak to them. To finish on a plus side the location is excellent,

I am sure this hotel is STUNNING in the high season, but do not come the week of closing! Currently here... No snackbar, limited food at mealtimes (told the "butter had finished" today and there wouldn't be any more), soft drink machine broken and staff clearly already checked out. The worst thing - our transfer is at 6pm....they are kicking us (and our luggage) out of the hotel at midday.  Keep stating "as per the terms and conditions with Jet2, our all inclusive finishes at check out" so we aren't their problem and the hotel is closing so we are out.  End of... Two women, 2 suitcases, trawling round Ibiza for 6 hours(!) Customer service = 0 So yes, lovely hotel but just make sure you come nowhere NEAR close of season....because customer service severely lacking!!!!!  Shockingly so.

Me and my partner just got back from an amazing stay at AluaSoul Ibiza. The hotel is gorgeous and we had booked a Sea View room and wow it didn’t disappoint. Spacious room, clean and comfy and unreal views. The food and drinks were also fab, from branded spirits, to a super snack truck and a great selection of quality buffet food, we were never short of choice. Big mention though is to the staff, they were all so brilliant and friendly from the off til the moment we left. Great entertainment programme available, a good mix for everyone, special mention to Ivan our bartender and the lively Valentina who is amazing in all aspects of her job, she was bingo caller, quiz master, DJ, the list goes on!! Yous really did make it a wonderful weekend, thank you so much and we will definitely be back!