Imperial Glory Lodges

So wonderful place. Delicious food, very clean the place. For sure is a place to come back. The camels ride was amazing, then arriving to this amazing place was the top experience. Everyone very kind specially host Brahim Who was so nice. Thank you so much for an unforgetable trip

Sahara desert was a magical place but our experience was bad because of the host. Firstly, we got there exhausted and thirsty. The host was very stingy with the amount of drink poured to the guest. (1/3 of the cup and when I took a second serving at the biscuit at the stand he gave a me look?! We were shown to our rooms by this host and as we were walking I was asking him about the plans tomorrow and he mentioned I will brief you guys later. Of which I was annoyed because why keep us waiting when we can plan our rest time tomorrow? There was no complimentary water in the tent and we were thirsty. We asked for a bottle of water and they staff passed to us and charged us for it. (it’s fine cause it’s not expensive) but it just shows the stinginess of this whole place. One of the lady beside us said can I have a bottle as I really drink a lot but the staff just kept quiet and just continued filling up the cup countless time. We tried to turn on the AC and locate the WiFi but we could not thus, I had to walked out to the main area to ask again and the host said AC will only start after 9:30pm. Of which I understood but felt that such information could be relayed to us earlier. We came out at 8:30pm for our dinner that dragged till 10:30pm. It was a very slow 4 course meal… my husband was annoyed as there were so many flies and they said we can go back and check if the AC is on and we can come back for the dance and music. Of which we obliged and stayed on, it probably ended abruptly as guest started coming in and we ended. We were briefed by 1 of their staff that 7am we will wake up and 7:40 we will leave by car. We shortly checked with the host again if its camel riding or car? He said 5am breakfast and shortly camel riding. There was no mention of any cost incurred should we decide to miss the camel riding. We were exhausted and decided to skip the camel ride and the ride host came to tell us off rudely and said that since we missed it we will have to pay 100MAD per pax. I was mad.. I said it’s alright our guide will come fetch us! He questioned us how are they going to come in? He said there’s no way he can come into the camp! and the only way is to pay! There is no option! Another couple who already made known to them that they won’t be going for the camel riding was caught off guard as well as to why they had to pay when they already mentioned the night before about not going for the camel ride. They were unhappy as well. It’s not a huge amount(100mad/pax) however it’s the tone and the rudeness from him as we were not given clear instruction from him or the staff and we were told to follow instruction to a T. It’s an expensive camp but such strict instructions as to what time u can turn on AC, what time u can go to bed and what time you need to wake up is uncalled for. *He did refunded us the money because we were furious! But it was the.. if you are not happy with it, I will refund you. (RUDE!) We barely even spend much time