Engelberg Hotels with Airport pickup service

An amazing perfect stay with a disappointment experience because of one Front Office Staff ”Chi*ra Bu**her”. If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services. INCIDENT! We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later. When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot. I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon. But this Front Office Staff ”Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this. Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional. Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.

The room is about 7 minutes walk from Engelberg Railway Station. The hotel is located halfway up the mountain and has about 120 meters uphill. The room decoration is quite satisfactory, not new or old. There is no problem with hygiene. A kettle can be provided, praise. There are no scrambled eggs and beans for breakfast, and there are bread juice milk. In short, because the town of Engelberg is too beautiful, this price is definitely a great value for a night here.

I booked this hotel as the price was good and reviews were very good. After staying for 5 nights I can honestly say the staff were exceptional. Nothing was too much for them and every single time you see them they always would smile and speak to you and see how you are doing. I cannot praise them enough especially the lady on reception (sorry I did not get your name). The room was extremely clean and although the decor was dated (which fit the theme for the hotel so not a complaint) you could see the cleaning was extremely good and always done daily. The beds were comfy but 1 small suggestion is the sofa bed to have a matress topper as it can be a little too firm in areas. The hotel is in a great location, shuttle bus nearby to titlis or brunni or even a very short walk to the local monastery. The only feedback I would give is the hallways at night got very dark and sometimes the lights would not illuminate the stairs or hall very well. I have to say during the stay though the staff corrected this but it took a few days. Breakfast was lovely small spread but very nice. Again staff were fantastic there and would always happily greet you Thank you to the team for our stay and for sure I would recommend and stay again

The hotel is located just opposite the train station with (ski) bus stop. Luckily the hotel has sound proof windows. Very stylish renovated hotel, keeping the old heritage. The room was small but comfy with nice view. The hotel parking is 15.- per night, what is okay. The management has chosen to implement 2G rule (German shortening for vaccinated/recovered), although according Federal Covid-19 ordinance, this only applies for hotel’s restaurant/bar. This should be more clear stated on the booking site.