Hampton Inn Emporia

Absolutely awful staff. I had been on the road for quite a long travel and when I arrived, the lady at the Front Desk said she didn't have a reservation under my name. She also stated that they were entirely booked out, turned me away, and didn't make any offer to walk me to another hotel or suggest another place I could stay at. I called *******, they called the property, ******* called me back when I was already 40 minutes up the road, to tell me that they SUDDENLY NOW HAD A ROOM for me and to turn back around. Absolutely not. I ended up sleeping as a single female alone in a rest stop area whilst being out $200.00 that was never refunded.

This hotel is in good shape, considering it is an older one. Very clean. Desk clerk at check-in was very welcoming. I had pre-selected a room on the 5th floor. She asked if we had a pet with us, to which we did not. She suggested moving to a different floor since the 5th floor was used for pets. The breakfast was typical Hampton Inn. The only negative was no soap for the shower, thus, only 4 stars.

I stay in a lot of Hilton Properties because of my status. This one has two sides. While the property was clean there were issues with the staff and the room. I was not greeted as a HH guest. The first words from the desk staff out of the box were no or negative, rather how can we help you. They seem uninterested in having me stay in there hotel. When I checked in after using points online, the first thing they said we only have rooms on the Pet Friendly floor. I finally asked whether they have any reserved rooms for HH Guests with Lifetime Diamond Status. The first answer was no, then they found a mobility accessible room for me, after I repeatedly asked. The room was clean however, the curtains didn't work. We come to find you need to push a button, but were not told about it. The second issue was that the shower head didn't stay fixed on the rod and so you had to hold it in your hand. When we brought this to the attention of the front desk they were uninterested, but indicated they would bring it up to maintenance.

Christmas Music in February? There is something to be said about a hotel with no one at the desk upon arrival. When a staff member finally appears—no greeting. A less than stellar room awaited. A couple of messily made beds greeted us. There were weak offerings at breaksfast and Christmas carols playing in the backround. ? Needless to say, we won’t be returning in the near future.

This was just an overnight stop with our 4 kids while en route to South Carolina, so while not there for very long, it was a very pleasant stopover. The staff were very friendly and efficient. The room was clean and comfortable. Good location too. The breakfast was enjoyable. Would definitely stay again. A little bit of friendliness goes a long way!

Warning, soon as you get in the room, check the filter on the heating AC unit. If it’s dirty, ask for your money back and leave the hotel. That is not the only room they have been neglecting of maintenance. I’m in the maintenance business. It’s sad to say, but the most important thing is to keep the air filters clean for hygiene, health and safety. I know it Hampton’s name but it is the management of this hotel that is abusing the customers through lack of maintenance. So they save a dollar and sacrifice our health. That’s what it comes down to. I have notified corporate Hampton to resolve this issue. Raymond Hernandez NJ.

This place is not worth the money. It was dirty and the bathroom was outdated. The toilet rocked when you sat on it. The staff were not overly friendly.The beds were clean but that is all that was good. Stay somewhere else.

Cold shower, old fashion, plug-in, nightlight, boxsprings broken so every time you even moved your foot it’s squeaked and cracked. Can’t change the thermostat to below 72 so you sweat all night long. And dogs can stay there weighing more than 45 pounds. This is totally unacceptable in this day and time would not recommend this day to anyone.

Had a horrible experience here. Several in our group were double charged for our rooms. Staff seemed indifferent at best and incompetent at worst to deal with any issues. I will never stay here for any reason again.