Guest User
February 29, 2024
I’ve stayed here at least a dozen times and it keeps getting worse. Three weeks ago, the bed was remade, but no fresh sheets when I checked in. Last night, the toilet wasn’t clean, the soap looked like it was dipped in coffee, the coffee in the room had no cup, and at no time was the bar or kitchen open for evening or breakfast service. The lady at the front desk, when I checked in, complained about the management, and this morning, when I mentioned that all of the coffee was empty, the morning desk person told me that it wasn’t her job. I’ve stayed in too many hotels this year that have stopped all of the excuses, but this Courtyard can’t keep employees, and they can’t promise a clean room. Based on the litany of employee complaints I’ve heard over the last nine months, the management is a train wreck. I absolutely warn against this place. Gross.