Guest User
May 10, 2023
I had booked two rooms for bed and breakfast as attended a wedding in the village. Having booked the rooms over the phone over 6 months, i made numerous attempts to gain a confirmation of the booking. Over the last 3 months, I phoned over 10 times and in spite of turning up in person, confirmation of the booking was only received the day before the wedding after I complained to Shepherd and Neame. I turned up to book in at the time agreed, to find the premises locked and had to make calls to get the manager to attend. I then only found out that there was no breakfast available when I asked- breach of the verbal agreement made. There was one toilet roll between the two rooms/ bathrooms. The light in the bathroom did not work and the extractor would not turn off. I had to unplug the heaters as this was the only way they would turn off. The carpets were thread bear and the rooms felt like they belonged to an era decades ago and no this wasn't nostalgic. I suppose they only benefit was that we were allowed to stay as long as we needed and as the manager advise indulge in a morning coffee - that would have be lovely had there been cups in the room - mind you if the cleanliness was anything like the glass, they would have been unusable. The excuse from Shepherd Neame is that the business is between managers - my suggestion is you just close it down - you are doing far more harm than good! (I will be asking for a refund)