Comfort Inn & Suites I-10 Airport

Bunch of rats took my money without using the services ..I will never use this hotel irsther use Hilton hotels..

service was ok, they didnt clean the rooms when we requested

It was pretty good, had a stressed employee late at night that was pretty abrasive and made comments under his breath over some guests checking in and some snacks… otherwise the staff were very helpful and courteous

Best post-covid e4a breakfast I've had so far. Clean. Recommended.

I give hotels a LOT of leeway and generally just go with the flow but this hotel is just beyond bad. They are under renovations which is fine, but the guy that was there working when we got there was parked in the handicap spot for “ease of access so he could load his tools” and so we couldn’t park in the handicap spot. Second ding…only one working ice machine in the whole hotel and it was in the lobby. The ice came out dirty with chunks of brown dirt in the cubes. Tossed out the whole bucket and told the front desk. No one cares Third ding…Sunday morning there was no breakfast. The girl working the front desk came up to the 3rd floor “breakfast room” (which was a table only on the 3rd floor) with us because she didn’t believe us when we told her and then said “O, I guess the girl in charge of breakfast didn’t show up today. Sorry” This is unacceptable on a weekend morning IMO. Have a backup plan Fourth ding…no blackout shade over the windows No one cares about anything going on at this hotel and other than a bed we got nothing else included in our stay as advertised and couldn’t even use the handicap parking due to the workers trucks always bring parked there. You bet I’m emailing corporate when we get back

I do not like to leave negative reviews, but this stay was the worst. The hotel is under renovations, I understand that. The first room we were sent to smelled so bad of paint, we asked to be moved. The smell was so strong it made our eyes water. The second room we were given was not clean. The bottle of shampoo and conditioner had about a quarter of product left in them…they were obviously used by a previous guest. The room had a Venetian blind that did not filter out the light from the parking lot and was bright all night long. No drapes to close over the blind. The comforter was torn and shabby. I talked to the front staff who said they had no control and could not do anything to make the stay better.

We’re finishing up a 8 day road trip from TX to CA and back and this was the best hotel we stayed in while on the road! I saw reviews saying they needed updating, so I’ll speak on that for sure. They’re in the process of remodeling and it looks great! We stayed in a new room, it had updated carpet that matched the hall, new paint, new beds, and new room decor. The beds were the best we’ve slept on this entire trip! Everyone in the family agreed on that. The only thing we didn’t like about the room was it appears they haven’t put curtains back up yet, so the light from an outside street lamp shined bright all night, and the sun wS bright this morning, but other than that the room and bed was great. The breakfast area is on the 3rd floor which we’ve never seen before, but it was large and the most spacious one we’ve seen yet. I saw reviews saying the breakfast staff weren’t friendly, but the one this morning was very nice. It was clean in there and had a good selection of things. The hotel is right off i10 and was easy to get to. We did not check out the pool, but it’s November, and was 50 degrees. The other amenities were great! Front desk staff were helpful and friendly. We will stay here again next time we pass through!

Nice, comfortable place to stay. Clean and friendly. Very busy at breakfast staff got a little behind with eggs and sausage for people, they had to wait for food to get done. It was good just to a little while. Only had one night here in El Paso, walked around town and went to holocaust museum.