Tru by Hilton El Paso East Loop 375

If you are in need of clean and affordable place to stay, this hotel can meet that need. We stayed one night while passing through on a road trip. I have no complaints and the staff were all friendly and helpful. This is your typical Tru hotel, so it is minimal and small but met our needs well.

This hotel is in a good location. Less traffic than in most areas of the city. Easy check in. Garrison followed up to make sure that our room was ok. The room was clean and comfortable. The breakfast was a good start to our day. The attendant kept everything plentiful and clean.

Not as good as previous Tru experiences. Seemed older. Some broken items, like the body of our A/C unit; and it didn't work well. Tighter space than previous Tru's. Poor, poor lighting. It was very clean, floors looked new. And like other Tru's, it had nice workspaces in the lobby.

I had to come to El Paso for an extended business stay. Abraham the manager and the rest of the staff were very welcoming and attentive to our group. They definitely showed the best hospitality and ensured we were well taken care of. The rooms were clean and comfortable. The breakfast was good and Alejandra was very helpful with helping us get plates together for our work crews. This is definitely a family friendly hotel. The lobby has a pool table, air hockey, foosball table, and several board games to help you relax after a long day and enjoy your stay. The pantry is stocked with snacks and drinks available for purchase, and management makes a picture of ice cold cucumber water that is delicious and refreshing. There is plenty of space to stretch out on comfortable couches and tables and hang out with family and friends or even quiet work spaces to get work done. The WiFi is always working and I was able to stream movies without having to pay for the premium WiFi. I would definitely stay here again if I ever come back to El Paso. Thank you to the staff for making this the most enjoyable stay they can.

Using the Hilton app, I booked a 2 queen beds and tub more than 2 weeks in advance at the East El Paso location. I checked in via the app. When I got there late evening, I found that I was given a 2 queen beds with shower. (I work long hours so I would like to soak in a tub.) I walked down to the lobby and complained. The receptionist said that there weren't any available tub room and that he was not aware of the reservation. Then I asked him about the Snack and Water benefit for Hilton Gold members. He claimed that they don't have it despite the abundant snacks sourrounding the reception counter. I called the Hilton customer service line to complain same night. When I told custom service about the missing tub, he said he will file a complain for me. When I asked about the Snack and Water program for Gold member, he said he does not know anything about it. He escalated my complain to second tier customer service. After I got connected to the second tier customer service and told him my story, the first thing that came out of his mouth was "You should go look for another hotel". He corrected himselvies when he realized that it was not the correct thing to say to a customer. He proceeded to try and find me another hotel nearby. He was not successful. Then I asked him about the Snack and Water program. He started to give me a talk about me getting free breakfast and therefore I am not getting my Snack and Water benefit. HE DOES NOT KNOW what member benefits are! Rather than helping me, he is just making things up as we talked and make it sound like I was at fault. Next morning I called HHonor hotline. It was the same message. He will file a complain about my reservation and gave me a case number to talk to the manager. I was wondering why should I go talk to him? He should make the effort to talk to me! So far there was no feedback from Hilton at all. Manager never attemped to contact me. I was really disappointed with Hilton since I have been an avid customer. Tru by Hilton is just another Holdiday Inn Express waana be. The setup is pretty much the same. Hilton tried to make the brand sound edgier by putting colorful paint in the lobby, a ping pong table and free breakfast like their competitor. Breakfast really was not much to talk about. Toast, eggs, 1 protein, pancake machine that is not practical to use (takes too long to even making 1 pancake), yogure and drinks. The patty and sausage tasted nasty like checmical. I ate toast and fruit during my stay. The 1 bed room was small compared to Holiday Inn Express next door. The 2 queen beds room was much bigger. You can see where their tried to cut some corner in the construction. There is no closet at all. You hand your clothing on a rack only. As for luggage you are suppose to slip it under the bed. Unfortunately large sized luggage is not going to fit. The are no amentities like little bottles of body lotion and shampoo. In its place they have economical sized of body wash and shapmoo hanging o

Nice clean hotel for a overnight stay and moving on to next destination. Complimentary breakfast was standard as most Hilton hotels. Unfortunately the elevator broke down and we had to use the stairs to bring our luggage down when we left and we were on the 4th floor. Other than that satisfied with the stay.

The hotel is new and the room was clean upon arrival and the staff was great. No closet or safe, but had a small refrigerator. Plenty of room in the lobby for gathering with family members. The only issues was the location of the hotel. It was behind a single story commercial building and not off the main road. The driveway was not direct to the hotel. the breakfast was Ok, but could be better. 24 hour coffee bar was very good.

It would be nice if the WI-FI would work. I called the front desk and they gave me a number to call. I called “said” number and they asked me to have the front desk call them. LAZY workers at this location.

Tru Hotel by Hilton, one of my favorites in terms of overall package, overall interior design from lobby to room. The room is super clean. Fast check in, and the staff, Abram and Cloud, asked for verification, but they did not push and respected after listening patiently about my explanations, which I appreciated. They also put in me a quieter room and honored my membership with a welcoming gift. While they don’t offer coffee/tea maker and tea bags in the room, but they have them available in the lobby area, which works for me. Today’s hotel probably is the first time in almost 2 years without issues that I needed to address after checking in. Two minor issues: the room temperature control mode (cold/cool/heat) did not reflect season of the year and outside temperature. When it's cold outside, set at "heat", when it's hot outside, set at cold. The bagel from the breakfast tasted like rocks, the foods wasn't fresh. I suggest that you opt out in purchasing breakfast in this hotel.