Guest User
January 14, 2024
We arrived at the Astral Palma hotel on January 11, 2024 almost at midnight, a couple + a 7 year old child, called during the day to find out if everything was ready and if there would be a reception at night. The girl confirmed that everything was ready, the envelope was in front of her. Upon arrival, it turned out that there was no sleeping place for the child in the room. The receptionist Dudu tried his best to solve the problem. But the shift manager met me in the lobby and said that nothing could be done, the hotel was full, and neither a mattress nor a bed could be added to the room. For some reason, I spoke very rudely to Dudu right in front of the clients, so that he wouldn’t promise something he didn’t. And he just went home. After a night with the three of us sharing the same bed, we left. I will add a plus for the work of Dudu and the cleaner, the room was incredibly clean. Well done, despite how busy the hotel was, they did 10 percent of their job.
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