"It was not clean. Facial tissue ran out and the staff told that it was out of stock"

"A special experience for this journey"

"They exceed my expectation. Would probably come back for a longer sta🙏‼️"

"It was very clean and convenient for exploring the city. There's a currency exchange office across from the hotel, and restaurants within walking distance."

"The pictures definitely don't match the reality. We stayed in the hibiscus studio, that is basically a bed inside a kitchen. The casa mia restaurant is good."

"Cleanliness: I was initially a little worried seeing the 4.1 rating, but the room was actually quite nice upon arrival. The bed was about 1.5 meters wide, very clean, and there was a sofa bed. The room had a kettle, refrigerator, microwave, and what appeared to be a toaster, etc. Water and milk were provided in the refrigerator. Although we didn't use most of it, it was still quite a surprise. The bathroom was also quite clean, but they didn't provide disposable items, a hairdryer, shampoo, or shower gel. Because our first night in Port Vila was terrible, and we later stayed at White Grass on Tanna Island, even though we knew the local environment was limited, both hotels inevitably had insects in the rooms. But Lagoon Gardens was really good; the room was spacious, and we didn't find any insects. The price was less than 500 RMB, which was very reasonable. Environment: The hotel is built next to a lagoon, so you can have breakfast facing the lagoon in the morning, which is quite pleasant. The hotel is surrounded by a lot of greenery, and the environment is very nice. Service: The staff were very friendly and offered a drop-off service for 3000 VAT, slightly more expensive than a taxi (2800 VAT). Buses come quickly from the doorstep; if you're not in a hurry, you can wait for the bus for 150 VAT per person (we also flagged down a local driver who offered a ride for 2000 VAT, just for your reference). Location: The location isn't exactly in the city center, but it's not far either. It's about 20 minutes to the airport and about 10 minutes to the city center. WiFi: Our room had WiFi coverage, and we didn't experience any issues with the network."

"South Pacific Memories is the perfect spot for a relaxing and amazing holiday. The diving was fantastic, we saw both dugongs and a nautilus as well as lots of colourful fish. Anne and Petter are the perfect hosts and together with their staff made the stay impeccable."

"Don't stay here! I arrived at 6pm on the night of check-in. No one helped me move my luggage. The lady at the counter dragged my luggage on the gravel road. My room was arranged on the second floor at the back of the hotel. Because the luggage was too heavy, no one could move it, so she said she would call security for help. When I arrived at the door of the room, I wanted to use the key to open the door, but I found that the door was not closed. As soon as I opened the door, I smelled a urine smell. I hurriedly told the front desk that I wanted to change rooms, but there was no apology. They said that there were no rooms and they gave me a bottle of air fragrance spray. The next day, I went out and bought a drink to cool the refrigerator. When I opened the refrigerator door, I saw a dead dirty roach on the shelf where eggs were placed. It was really disgusting. It was useless to respond to the hotel by email. There was no apology. On the third day, I went out early in the morning to go on a trip. When I came back, I found that the room service came in to clean my room. I hung a sign for 2 nights and it was not disturbed. Suddenly, they said that I hung a sign to clean my room. The point is that the dead dirty roach was still there. The last day was even worse. The hotel water supply was cut off. I had to check out and had no water to take a shower. I made several phone calls before it was restored. After I checked out, I told them that they wanted to improve the service, but they didn't even apologize. They looked at me with disdain as if I was asking for trouble. By the way, there is no phone in the room of this hotel. You have to use your own mobile phone to call the hotel to contact the front desk."

"Not cost-effective, no air conditioning, little musty smell"