Top 5-Star Hotels in Edinburgh

I recently stayed at this hotel and had a fantastic experience. The hotel was just as described and lived up to my expectations. The location was perfect for exploring the city, with many attractions and restaurants within walking distance. What really made my stay stand out was the staff - they were super friendly, helpful and always responded quickly to any inquiries I had. Additionally, the hotel's app made everything incredibly easy, from asking questions to checking out. The hotel itself is beautiful, with a comfortable and relaxing atmosphere that made me feel right at home. I highly recommend Cheval Old Town to anyone visiting Edinburgh and I look forward to staying here again in the future.”

We were soles tired right off the plane after figuring out that I had no license and could not get my rental car :( I took it well pouted and walked away. We took the Tram to St Andrew's Square. We needed to be in The border lands in Peebles. We stopped at the Edinburgh Grand. The men at the desk couldn't have been nicer! They called a taxi service not once but twice! They held our bags and said that their was a bar upstairs we could wait at with a wonderful and sweet cocktail waitress and relax. They came and got us when he arrived. Carried our bags to the taxi for us. We will tell this story many times in the future and we will thing of them all fondly.

The appearance of the hotel is very beautiful, the interior decoration is warm and elegant, the facilities are complete, clean and sanitary, and the service is enthusiastic. It is a great experience and I will stay here again if I have the opportunity.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

Virgin Edinburgh is a gorgeous hotel with spacious rooms. It’s located super close to the Royal Mile, the castle, and lots of other in-city sights. The staff was very helpful and friendly. We highly recommend the hotel! The only issue we had was that there is no parking at the hotel and it is recommended to park 15 minutes away. I wish there was the option of valet parking for those of us unfamiliar with driving in the city.

This was our second time at this hotel and we stayed for almost a week. You can't beat the location on George Street, right downtown, close to shops and restaurants. The hotel is beautiful and the rooms and bathrooms are very nice. The king bed had a good mattress and pillows. There is a safe. They seem to have made upgrades since our last pre-covid stay, including air-conditioning in (all?) rooms. As you would expect in a big city, the rooms are quite small and the hotel is not exactly quiet; also depending on where your room faces. We were right by the elevator, which I generally don't like. I wonder if it's because we booked through our credit card and not direct. It seems there is sometimes a ”penalty'. The rooms are supplied daily with water, delicious cookies and snacks. You can make individual cups of drip coffee in a filter, which is much better than instant coffee but not as good as a Nespresso, IMHO. We had breakfast included and the Printing Press is just wonderful, for breakfast, any meal and later evening cocktails and whiskey. The Burr & Co is a coffee shop, also right next door, with tables outside. Love that place. The hotel has great service. We lost a suitcase and got daily support in checking on the status and changing the address on the delivery. There seemed to be a shortage on hair conditioner and we didn't have a sign for do-not-disturb the first day and got woken at 8 AM, but that didn't spoil our enjoyment of the hotel stay. We expect to be back.

The good: -Great location -Suite I stayed in was large, clean & quiet -Comfortable bed/bedding The less good: -The lobby staff are a mixture of friendly/standoff-ish; they lack the polish of an “actual” 5-star hotel -Rooms at this price point need proper minibars/snacks –full stop -While the hotel was renovated several years back, my suite needed some maintenance TLC Travelers coming here expecting a 5-star hotel (as marketed) are going to be disappointed. That is, this isn’t remotely a 5-star hotel. No one in their right mind would put this in the same class as a Mandarin, Aman, etc. But, it’s a very solid 4-star property with a lot going for it. So, Bonvoy, why not just advertise it accurately for what it is?

Great location, very nice building, with wonderfully appointed common areas (esp liked the library). Friendly and attentive service and tasty food (recommend the afternoon tea). The rooms are well decorated, spacious and bright. BUT there is a lot of noise, primarily from internal sources. So insulation really should be improved. Everything is audible from the hallway and the pipes make a lot of noise when shower/bathroom is used in neighbouring rooms. This is not what I would expect from this level of hotel.

Great location right in town centre. Staff always helpful and polite. Rooms a good size, nice modern and stylish. Bathrooms great size and had bath and shower. Spa is also nice if a little pricey for use of the outside hydro pool but added to our experience. Concierge great at arranging taxis and helping with luggage. Breakfast was quality and well worth the money with Al a carte and buffet both included no need to choose. Set us up for the day. Would recommend worth every penny made our Edinburgh experience very memorable.

The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .