Hotels Near Deaconess in Edinburgh

Great location. Sadly there were construction outside the hotel that effected the noise level inside the hotel. If you leave the hotel early in the morning and don’t want to sleep in, it’s okay.

Well, what a cheerful and helpful reception staff, indeed all staff happy and enjoying the job! Great to see. 1 night stop but the hotel was cool trendy and modern. Spotless clean, quiet rooms gave a great night sleep in a comfy large bed. Shower, monsoon style, washed the dreams away and off to a decent breakfast (sausage a touch bland). Subterranean swimming and spa looked fantastic and the bar was great with quirky pool cue seating. Car park tight and only 15 slots so not easy. Other than that, yes I would come back.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

Hotel was located a little off from central but there are buses to get around anywhere. Room was great and comfortable. Would be better if there was bottled water and toothbrush provided.

I booked a a night within the hotel on Halloween as we had booked a walking ghost tour within the city. It was a bit of a walk down to the Royal mile taking about 25 mins but as it was dry it was ok. The hotel was fantastic, the reception staff were lovely and very helpful. The entrance lobby was warm and clean, very inviting. All of the corridors were very well maintained, clean and beautifully decorated. Our room was very spacious with a queen sized bed, seating area and a good sized bathroom. The room again was nicely decorated and well equipped. Due to the restrictions the hotel restaurant was closed but we were allowed to order food into the hotel and the receptionist even pointed us in the direction of local shops. I would recommend the hotel and will most probably stay again.

Firstly, I would like to say that the staff were excellent, they were polite, welcoming and went out of their way to make our stay memorable. I would recommend this hotel to everyone

The room is good, with a view at the door, which is the characteristic of the castle hotel. The service is good, the room is clean, and the space is large. The interior decoration of the room is very classic and very atmospheric.

We used this hotel following arrival at the airport from overseas and night prior to departure . It was ideal. Nice location, friendly staff. It was pleasant to walk around the wooded campus and neighborhoods of adjacent Herriot-Watt University. We will be back. ... I would note however, that some may feel the privacy in the bathroom is a bit compromised by the construction of the bathroom doors and side panels (opaque material which lets the light shine through, and large see-through cracks between the door and the adjacent wall - not completely private).

This is the most fabulous place & setting for a couple of nights stay, sadly let down by staff & services. It doesn’t surprise me to see what others have reviewed. This place clearly has been & could be so much more. I’ve no doubt the pandemic has hit them hard & they are struggling to recruit enough of the correct staff. The positives: Lovely historic setting & ambience. On site Spa & Falconry. Lovely airy clean rooms. Food ok to good. Plenty of parking. Breakfast included. The negatives: Poor staffing & services. Some staff just try too hard with ‘Amazing’ & Fantastic’ in their vocabulary constantly. Probably to appease the American market. The Orangery restaurant is very poorly run. Staff do their best, albeit could work with a little more haste, they just can’t cope. Similar excuses about booked tables that are never taken! Staff are generally un-knowledgable about services & timings & things were always going wrong. We laughed most of it off & just called it Fawty Towers, what’s next? :) They could do so much more with the veranda, the bar & Orangery. Bare in mind you are out in the country & taxis can be limited & costly. To summarise - we would stay again for the right price, probably out of the Festival season. Keep doing your best guys & gals but owners beware, you need to manage this place so much better

It’s a very nice hotel as an IHG group hotel you can be assured about quality . Staff is real nice and friendly . When I arrived I was given a twin room while I booked a double . Not their fault but the partner of trip . Com. No other double available so I asked them to put two single bed together so I won’t fall off at night . Lol. They were dead nice and did it for me. Nice environment not far from the nearby train station. Will defo go back there to stay