Lindsey G
August 19, 2023
I have always loved West Beach, and my love for this place prompted my entire family to come here for an entire week during busy season for the last 4 years. This year it has been one nightmare after another. First off, we made an in person reservation for our cabin at the end of our trip last year and didn’t get saved in their system so we lost our coveted cabin for this year. We managed to secure a different cabin, at an exhorbitantly high cost (literally more than what we spend on an ocean front luxury condo in Hawaii for 10 days) and then they failed to send the booking confirmation. We ended up arriving a week early because that was what we originally had planned, only to discover after 6 hours of travel that the cabin we booked was for a different week, all because they never sent a confirmation and failed to book as requested for the second time. We even called about our reservation before we arrived to make sure all was in order, and the front desk person never even checked the reservation as we found out later. When we arrived on site at 10pm and complained about never being sent a confirmation, they sent the confirmation, and not before. Management was smug, uncompassionate and rude. My 85 year old Mother was struggling with a door for several minutes while management looked on and NEVER offered to help with the locked door. We finally had to ask her to step over to assist after she gawked at us. This after being turned away with no accommodations for the night. Then we arrived back the following week for our reservation … more problems. The last 4 years I have always stayed in a tent outside of our rented cabin. I’m fact we have had 2 tents to accommodate myself and my friend. We had our tents set up every week for the full time and never once was it an issue in plain view of management and maintenance. This year I show up, and surprise tents aren’t allowed due to fire code. So for the second time in two weeks I show up at West Beach without a place to sleep. They are charging us for 3 people that can’t even fit in a one bedroom cabin and now my friend and I have no place to stay because of their “surprise” policy change. We are SO done with West Beach. I’m sorry that my favorite place was soured by horrible management and price gouging.