The Shurland Hotel Gym Spa

Would have awarded 0 stars if the site had let me. The hotel management refused to refund a room fee that had been booked in error. The room was dated, bathroom was dirty and walls had peeling paint. The bed was incredibly uncomfortable and provided little support. Please, please, please don’t waste your time with the Shurland Hotel.

The room was clean but a tad outdated! The tv was so small you would have to have extremely good eyesight to see it. The bed was very comfortable. Thats the only good thing I can say sadly. Air conditioning unit underneath my room window comes on and off every few minute, all night! Needed to have ear plugs. Noise from the other rooms really was much louder than expected. A couple in a room on my floor spent many hours arguing, shouting, swearing I ask them to please be quiet as other people need to sleep ! Had to get reception to intervene. This had no impact on their behaviour. I paid for continental breakfasts x 5 don’t waste your money, cheap croissants, cheap white bread, slowest toaster ever. Luke Warm water, orange juice had run out and not replaced. Worst night sleep I have had in a hotel. Complained to the manager and have had to call four time as no calls are returned, after booking three rooms at this hotel I expect a much better customer service especially from the manager! Shocking hospitality! Definitely would not stay again.

Pillows all dirty and stained 2 in one case as all very flat and old,mattress very dirty and worn out they had padded it with old bits of foam and mattress toppers . Springs on mattress gone. Bathroom very tired and bath broken and filled with polllyfiller . Room all stank of urine . Didm’t even have breakfast included was so poor. Place very tired and dirty broken door when you enter. Please don’t waste your money very poor experience .

Not a bad hotel for the price. I see there was a few bad comments. We paid for the junior suite (room 7). A nice decent size room. Big bed, sofa, sml TV, kettle with tea & coffee. Room was clean, however attention to paint work and finish could be better. We arrived 30 min eairly for check in. They wanted to charge £5 extra which I thought slightly cheaky. Hotel has gym which does the job. Breakfast was not all that but opposite is a stall that does bacon, sausage & egg sandwich. I saw the bar/restaurant has recently opened but can't comment as didn't eat there. If you have a car there are loads of resterants to eat.

Had a lovely welcome, the room was cold but fair play they put the heating on straight away and the room was lovely and warm. We did have an issue with the quilt as it was a single one on a double bed but they rectified this straight away. Give 4* as I feel the bathroom needs updating.... Sorry just being honest. However will definitely be returning. Thank you for our stay 😁.

Highly recommend this hotel.. Excellent staff very welcoming. Enjoyed all the food, Absolutely loved the Spa my room was very nice cleaned high standard 👌 I will definitely be visiting again. My bed very very comfortable, Highly recommend

Not recommended at all! We booked a suite for 2 nights. Having stayed there a few years ago we remembered how pleasant it was and how lovely the restaurant and food was. This time, however, it was not good and we left after 1 night. The room was ok, but there was no shower in the en-suite. It was a jacuzzi bath. We are in our 70’s, and find it difficult to step over a bath to get in. My husband went and asked for another room. He was shown one with a shower, but it was a standard room and not what we had paid for. So we elected to stay in the suite. Their advert said about the restaurant , so having travelled 230 miles we decided to eat that evening. Only to be told that they had closed it for refurb, so no evening meal. Eastchurch is quite small so nowhere to eat out. We had a sandwich from the supermarket opposite. Breakfast was another story. Hard crumpets and a basic continental spread. We noticed that they are advertising the hotel based on what it used to be. In fact the information in the room was what the previous owners had used, i.e. stating the restaurant times etc. We could not wait to get out! We actually went to the Queen Philippa in Queenborough, where everything was so much better.

I stayed at The Shurland Hotel Isle of Sheppey for 2 nights. I was impressed with the booking; it was straightforward. I had everything I wanted: free parking, free and excellent wifi, TV and they have a gym. Great location between Leysdown, Minster and Sheerness. The staff were very welcoming and polite. The room was nice, warm and very clean. I look forward to visiting in the future. Ryan from Birmingham

Avoid Avoid!!! Stayed at the Shurland for a wedding. OMG where do I start. Please avoid like the plague. The place was filthy after 10pm you have to use the side door which was like going into a refuge paint work was disgusting. Think dust on the skirting in bathroom with hair on it. Woke up on Saturday to bedbugs which I’m still itchy 2 days later. I’ve emailed the hotel but they have not got back to me. Also breakfast included which was stale crumpets, croissant’s warm coffee.