SureStay Hotel by Best Western Hotels in East Brunswick

Always one of my favorite places to stay. The front desk staff is always welcoming. The room is clean.

The location is very good, very close to the two airports of LaGuardi and Kennedy, there is a macy's nearby, there is a subway station, there is a place for dining with Burger King downstairs. Stayed for two consecutive days but the waiter did not come to clean, a little depressed.

Small hotel, all in one. The location is a bit remote, but for the United States, there is no car to go anywhere, it is convenient to have a car. Therefore, the location is acceptable if there is a car. Breakfast does not require a ticket, and the in-house guests eat it casually, but it is not suitable for the Chinese stomach. After eating breakfast at the hotel on the first day, I bought instant noodles instead of breakfast for the next few days. Better, there is a microwave in the room, it is convenient to heat food!

We are in the hotel right now. Checking out soon. We do not have one negative thing to say about this property. It is so clean and modern! Beautifully maintained. We are in a Jacuzzi Room. Enjoyed the experience of JACUZZI-JETTED tub. Property is very well-maintained. WAWA is at Right across the hotel, WALMART is just near about 3 mins walk and Dunkin donuts is about 2 mins Walk.

Check-in was very smooth and quick! Staff was friendly. The facility was modern, and well kept up. The room was excellent. Sleeping was pleasant. Check out was smooth and fast. The area around the hotel was quite decent. I recommend this location.

Very speechless check-in experience. It was already after dinner at the hotel, and the place was easy to find. But the receptionist told us that the room was not reserved for us because Ctrip did not pay. Contacted Ctrip customer service, they quickly communicated for us, but they couldn't give us a room because it was full. After waiting for more than an hour, Ctrip can only say to help us see if other hotels in the town are still available. Our two female colleagues were on a business trip to the United States. We dragged two 29-inch suitcases and two boarding boxes from the west of the United States. We couldn’t check in immediately. After waiting in the lobby for an hour or two, we had to find another hotel😡😡😡! And we plan to stay for two nights. Later, I realized that we are super members of Marriott. After showing the membership card number, the little brother asked the manager for instructions and told us that there is still a room-type suite, but a set of dining table and chairs is missing! And you have to pay separately. Ctrip also agreed to go back and pay us the check-out fee. At this time, we can fall down as long as we have a bed, so we can only accept the check-in. The room was fine. But when the second of us was about to take a shower, the main station called and said sorry, we found our reservation record, because the order of the two people who made the reservation was reversed, and we couldn’t find it just now. We clearly showed the passports of two people ! Bad experience!

We booked this hotel many months before the wedding. I called a few times to ask specific questions as when booking online I neeeded to check a box for AC which concerned me. The receptionist was very nice explained that was a glitch and all rooms have air. I also gave her some requests for our one night stay. We didn’t want to be on top of the bar as many reviews said you can’t sleep it’s so loud. Again the receptionist said no worries. Our wedding was a daytime wedding at 11 am on the property. They said checkin time is at 4 if but they will hold our luggage and we can valet park. We can check in as early as 2 if any rooms are available but they can’t guarantee that. However, all rooms are ready for check in at 4. This is NOT true. When the wedding was over around 4 ish we made our way to the lobby to check in and stood in line for about a half an hour. Then when we reached the counter we were told our name had been added to the que. WHAT? Check in time is at 4? Yes, our rooms are not ready we are very busy. We didn’t get a room until after 5. We missed our dinner reservations as well since we needed to get in the room to shower and get ready - we were in wedding attire. Also note, they tried to give us a room on the second floor over the bar after requesting not to be over the bar. This was at 4:50. We asked to speak with a manager. The manager found us rooms on the 4th floor but made sure to say that we could have come as early as 2 to check in. I was there at 10:45 am, gave you my luggage, valet parked and asked to check in and you told me come back after the wedding. Check in is at 4 with an early check in at 2 if rooms are ready. So I went to enjoy the wedding. Had I known there would be a que and a line and angry people I would have slipped out of the wedding to do a checkin at 2pm. But they don’t tell you this. They don’t say you will be put into a que. this was ridiculous. The supervisor and manger were not sympathetic and would not take any responsibility. Fast forward - we woke in the am to no water. Toilets didn’t work, showers, or sinks. When we called they said the best they could do was give us a late check out but they had no idea when the problem would be fixed. We slept in the bed and that was all we did. We left unshowered headed to our next event. We spent money on dinner in their hotel because they caused us to miss our dinner reservations. And we spent money in their lobby on drinks waiting for a our room. When we asked if they could comp us for our inconvenience - they said no. I called my credit card company. I couldn’t dispute the charge because I spent the night. No water, no available room doesn’t matter. This hotel knows this and that is why they take no responsibility. The credit card company said normally the hotel comps the customer for their inconvenience but this was not the case with this hotel. It’s family owned. It’s not a chain. Sadly, this happened to us after our wedding was over. However, there were people

This was my first time staying in a Studio 6 (or a Motel 6 for that matter). I guess this is the extended stay version of a Motel 6 as it shared a parking lot. We only stayed for one night. Check-in was easy although I did have to ask how to get to the room, as it was late and I checked in via a side-lobby. Being an extended stay studio, the room was quite large, and therefore quite comfortable for three. My only complaint would be the beds. Double beds are always kind of tight, and the mattress was not firm enough for my liking. Based on this say however, I would return and also consider other Studio 6 or Motel 6 in the future.

酒店設施很不錯，服務到位，交通也很便利，性價比很高。