Extended Stay America Select Suites - St Louis - Earth City

So I wrote a good review in part of being bothered constantly by staff because they wanted my family to give them a 5 star so bad. I didn’t want RETALIATION from the manager so I gave 5 stars. But now that we left let me drag KEASHA for filth. Get ready because it’s a long read. My husband had most contact with the manager because to be honest from jump I could tell she wasn’t the same kind to me as she was my husband. The first time I had to deal with her alone she tried to upcharge me for my room (a room that we got moved from due to my stove burning all my food to my refrigerator leaking so she moved us to an “upgraded” room told us it was no extra charge but decided one day randomly after we been here 2 months that she wanted to start charging us for a room SHE placed us in not the same room I moved into originally) so when she tried to charge me and I had to question her turning to my girlfriend to express my frustration and with that frustration I cussed like any inconvenienced already paid for person would she stated she didn’t want no cussing her lobby and she immediately got hype. No cussing in your lobby?!? Okay we all grown and at no time was it directed at her I wasn’t even facing her at the time and even after calming explaining that to her she continued to be loud. At this point I just wanted to be done trying to check in so I can head out. Next morning I had my husband go down to try to talk to her to see about the fee and she immediately went into defense mode saying my husband was trying to retaliate against her. Like what !? With both situations my girlfriend accompanied both of us not saying a word and she still pointed her out to have an issue with her as well. Telling my husband we had 20 minutes to get our things which wasn’t going to happen because my room was paid for so I wasn’t going anywhere. So I sent my husband to pay the ridiculous upgrade fee so she can shut up and let us stay the night so I actually had time to realistically find another place for my family to go. Smh . She made us uncomfortable from jump always targeting us always coming to our room for something random suspecting we smoking when she would see us go outside all the time BUT YET the whole first floor smells like a full pack of cigarettes. My family was expected to stay here until our apartment was ready for move in but now I have no choice but to have everyone take off work so I can go somewhere else because she had personal issues with us and we have her no reason to hell I barely even said two words to her up till the day we had the confrontation (not because I didn’t want to but because the look on her face makes you not even wanna speak to her she’s not welcoming at all at least not to my family) Telling us about cussing but her staff literally cusses with other guests allll the time that we’ve been a witness too. She truly is a disgusted human being who needs someone to drag her across that front counter for how she treats paying customers

I really appreciate it when the staffing is very considerate and always willing to fix a problem whenever they arise. Being urgent with their customer service is inspirational (awesome experience) :) .

I was pleasantly surprised, my room was very clean and adequately nice for this kind of hotel. I would stay here again, and the area that it was in was nice enough as well. Conveniently located right off the 70.

Mr. Randy is an Epic King." Extremely respectful and courteous with welcoming the guest at extended stay. Love this hotel Cause of him. He didn't waste any time with helping my crew of employees out. Respectful

Will not be staying here again. Got put up in this hotel for truck schooling just down the road and after being on the bus for 25 hrs to get here, I wanted to lay down and get some sleep. Laid in the bed, 5 mins later felt something bite me, got up, pulled the covers back and found a bed bug. Took a video of it and showed it to the lady at the desk and all they did was switched me to a new room. Can’t wait for schooling to be over so I can get out of here.