Guest User
August 18, 2024
Don’t rent O Condominium, unit #22 - This is a review that never had to happen…certainly not with this family vacation that was taken taken advantage of by the management company and the owner. We were excited to book our 7 person family vacation with Bocobay Rentals and the condo complex, O Condominiums at Eagle Beach. We stayed in Unit #22, advertised as a *Brand new luxury 4 bedroom penthouse. Our length of stay was 8 nights/9 days at a cost of almost $11,000. As travelers, we all have basic needs that should be a given, especially in a climate like Aruba. The less than a year old hot water heater went out on our second full day. No hot showers for 7 people, no sanitary dishes and no clean wash. This issue also effected the unit’s air conditioning for two days, by tripping the circuits. We were understanding and tried to go with the flow, even though our on-site staff member acknowledged that this has happened before. We own rental property ourselves in Florida and have ”been there” and certainly know how we handle issues when they come up - and they do. Every day we were told something else, most of which was blaming the owner and their lack of ability to reach them and resolve the problem. By the third day we put in writing an email to Bocobay with a request to also forward to the owner, who appeared to be at issue. After this, we were told a part had to be flown in, but not to worry because they were going to give us an adjustment and “take care of us” because they knew our party of 7 was put out. This issue was finally fixed two days later at 5:00 PM the night before our departure. The unacceptable part of this, we had no hot water for the vast majority of our stay and had to pay rack rate for sub-par, certainly not a luxury experience, oh, and the ice maker was broken the entire time too. This management company has failed in the guest experience and if we take them at their words, the owners have too. Either way, I would never rent from Bocobay Rentals or a at this “Luxury” condominium complex.