Dumaguete Hotels with Airport pickup service

I love this hotel. i have stayed here now many many times, and i have NEVER had a bad experience, so i thought i would finally write a DESERVED GOOD review. The Hotel is placed right at the heart of Dumaguete, everything you would want is with a few mins of the hotel, the hotel also provides trips to some of the popular tourist attractions. The rooms are always clean and fresh with daily room service, but in my opinion the only thing that lets the rooms down are the showers which sadly could do with more maintenance as often they are faulty in some way and poorly kept looking, but they still provide good supply of hot water. I have stayed in all of the rooms they offer, from their suite to the standard rooms, and all show the same levels of cleanliness and the rooms always feel welcoming. Free breakfast is provided and the restaurant is good and the food well cooked and presented , the hotel provides a full range of pampering service if you require some self indulgence. The staff are ALWAYS friendly polite professional and on hand for any reason and will always make you feel important and a valued guest. I have in all my stays at this Hotel had only ever had one problem which was dealt with professionally, immediately and satisfactorily,. This hotel is ALWAYS my first choice when i visit Dumaguete, and will continue to be so They have plenty of rooms and even as a walk in, i have never been turned away from being fully booked, Its always a pleasure staying here.... See you next time !

This hotel exceed my expectation....above standard wow All staff will greet you with happy and heartily mabuhay!!!! Frontdesk super friendly and accommodating with all the details provided Room cleaners are very good and friendly Security are very helpfull all the times with smile and greetings... Super happy with the stay.....

The hotel is very clean and the service is good. And free breakfast! The lunch order is also particularly delicious.

We originally planned to stay at another hotel but it was full so we decided to try Henia. Overall it’s been a good experience and I think this is probably the best option in Dumaguete, which for some reason has a very limited selection of hotels. The good: - The rooms are reasonably sized. They only had twin rooms when we booked. While they are basic, they are up to date, clean and reasonably roomy - The bathroom is decent quality, with expected amenities such as shampoo, toothbrush kits, etc. The shower is spacious. - The wall air conditioner works well - They bring the included breakfast to your room. You choose from a number of Filipino options each day. There is no western breakfast option. - Everyone I have dealt with has been friendly and helpful - The elevator, which is a rarity in Dumaguete hotels, is decent sized and very smooth The not so good: - There is a lot of traffic noise - The water pressure is not great - The internet is not strong. It’s virtually impossible to even upload things - The key card is very touchy, so it takes a long time to get the door open Overall, given the other options, I would recommend this hotel

I can't say enough about this hotel. Customer service was professional, efficient and welcoming. The staff never failed to greet me with ”hello sir” and wave and smile. Always helpful when I had questions such as ”what's the best way to get somewhere?”, Etc. Location is excellent with being close to the beach walk, many restaurants and access to public transportation. Property is well maintained and clean. My room was plenty big for one person but family rooms are also available. Only one thing that may bother some is the hot water was out for one of my 3 day stay. However this was a minor inconvenience for me and did not keep me from issuing this 5 star review.

All staffs are very nice and accommodating. I asked for a small item and they even bought outside just to accommodate my request. Room is clean. Was not able to try the pool due to busy schedule, the pool has a 4’ depth. Will book this place again next time I visit Dumaguete.

For a 5 star hotel, it doesn’t seem like it is and definitely not worth the price. -Poor amenities (Example, they offer a small thin bar of soap as a body wash. Why wouldn’t they offer liquid body wash? Also, some towels were overused) -They clean the rooms/bathrooms and change your towels after 3 days instead of everyday. There’s no pandemic anymore so why not clean the rooms everyday?! -Good food, but not enough choices for breakfast (Why wouldn’t pancakes be included in the options?Also, the coffee doesn’t taste good - strong and burnt tasting) -Nice staff, but they need more training: ＞Food Service is slow and inefficient. During breakfast and lunch, our food were served after hours of waiting. Some of our orders came incorrectly (not what we ordered). ＞Disorganize and lack in system. ＞They lack in staff both at the front desk and Sans rival Cafe. -They will charge you if you don’t return all your keycards. If this was a true 5 star hotel, you wouldn’t charge your guests for something cheap and disposable. Overall, our stay was ok (big rooms and nice pool), but lacking in amenities and training of staff. There are more cons than pros. Whoever owns this hotel seems like they are saving too much on costs. Never going to stay in any of the Henry Hotels in the Philippines.

Good, clean room with nice room service serving good food, nice swimming pool. Nice view from the balcony of the mountains. TV was a good size with excellent channel selection. Wasn't too expensive, but I believe rates have now gone way up.

The place is good if you have business to do in the city area.

i like this hotel even before, for its cleanliness, the location is very good and their staff before are so friendly, but recently their rules are too tight and the hotel staff are so annoying, it seems they are always in a hurry in kicking you out…