Hotels Near Flora Park Skatepark in Dubuque

Horrible! Stay away from this hotel!! Stayed 6/9/2022 through 6/13/2022. GM Kimberly Paxton and Operations Mgr Derek Autobee refused to address noise issues (I got zero response from either of them on the messages and 2 emails I sent during our stay) even though I asked daily to speak to a manager and to be moved. Why would they leave their business cards on the counter if they don’t want to be contacted? Tia at the front desk was not helpful when I asked to be moved to another Holiday Inn Express (she offered to give me the phone number so I could call them myself claiming they are not the same company). Owen repeatedly told us stories and did not follow through on one single thing he promised (new room, points, etc.). On Sunday he was completely confused and kept telling us how tired he was (join the club, we were exhausted!!). There was some kind of kids baseball tournament over the weekend with hundreds of screaming kids at all hours in the hallways. Plus we were situated next to the elevator even though our profile asks to be away from the elevator. One of the vending machines was extremely noisy. Our room key had to be replaced 5 times. The breakfast buffet was ravaged and packed with kids. We saw the kids handling the muffins and danish; touching them and putting them back… ick!! We tried to no avail to find another hotel. Had we been made aware a few months ago that they were hosting an event we would have had plenty of time to find a different hotel but we didn’t know until we walked in and experienced the zoo. The lack of hospitality and courtesy by this staff was a huge disappointment. We traveled a long way for a wedding and our stay was completely ruined. I have recorded some of the noises, any single one of them would be unbearable, imagine the yelling, elevator and vending machine all screaming in symphony…

This was a positive experience. The hotel is undergoing renovation but does seem fully functional. Our room seemed a little quirky in that it was arranged fairly different from most hotel suites. Still it worked very well for us. It was very comfortable. The hotel does not include breakfast but it does have a good restaurant. You can choose between a very good buffet or order off the menu. I was a little hesitant when we first drove up to the hotel. Like many cities, the downtown does feel in decline, but we felt very safe in the hotel and same for our car in the lot. I would stay there again.

Top tier service !

Wow. Great looking rooms with clean all over. Thank you to Amanda. and her entire HK team for their kindness and their hard work to keep these rooms so clean! Shampoo and conditioner are already on the shower wall for us. No more small bottles, and more eco-friendly. I highly recommend their breakfast. Thank you Peggy for going the extra mile. She created a solution to a peanut butter delivery issue. It worked for my kids, and we were impressed! Our food was hot and freshly made. They have a cool pancake machine. Gotta see. Their indoor pool area was clean and safe for kids! A cool, and private outdoor patio area next to the pool. One suggestion. Maybe consider selling some kid pool toys. Dakota keeps the front desk humming with his suggestions and offers his perspective to customers who ask for it. Want pizza? They bake frozen pizza on demand. Delicious and especially good for families. We were offered to have these delivered to our room. Nice. Don't forget to look at their nice gift shop. We have a set of exclusive Galena Memory greeting cards, unique to Stoney Creek Inn, Galena. Super neat. Stoney Creek Inn is one of the highly recommended hotels in Galena. My opinion. an impressive team, positive personalities, and a strong clean matters approach. Trevor and Brock's leadership continues to impress us, from their restaurant suggestions to places to visit in Galena.