Canbe Garden Lane Backpackers

Although we arrived late at night, we were able to get to bed smoothly thanks to the self check-in.

My flight was delayed and I tried to notify the property that I would be arriving after the reception closing time (6pm). The phone number provided on the reservation was wrong, the one on their site was a call center and no one was answering, and I didn't receive any email instructions from them. I arrived at midnight and... SURPRISE: I was locked out! Luckily I met by chance a girl who was staying there and was returning so she let me in to stay warm. I continued to call without receiving an answer for at least another hour. In the end I sat down on the living room sofa to sleep without blankets, but still better than sleeping on the street or having to look for a new structure in the middle of the night. The next day they admitted the phone number was wrong, apologized and finally gave me the room I paid for. They provided proof that they sent the instruction email, but I never received it (I also checked to see if it was in spam, and nothing), otherwise I would have slept on the couch because I felt like it??? On the same day the same thing happened to a guy like me who didn't receive any email they say they sent. Maybe they had some problems in their systems that day? Yet no, it's our fault because... Final surprise... Despite having admitted that the telephone number was wrong, they didn't want to refund me the night I paid for and for which I didn't receive the service purchased, also risking having to sleep out or spend more money on new accommodation. Luckily ********** provided me with a small discount coupon. Thanks Hostel.com! You, on the other hand, are real dishonest thieves, so keep those 36 euros!