Holiday Inn Dubai Al-Maktoum Airport

乾淨衞生，很貼心，顧客生日還有精心的小蛋糕！

Facilities: Very good Hygiene: Clean Environment: Very good Service: Very good Very clean and hygienic, but the place is a bit remote, but very quiet, the swimming pool is a bit small and sometimes a bit crowded. But overall it is good

環境：環境優雅，住着非常舒服 衞生條件較好，值得推薦入住

Not far from the airport, there is a free transfer. Everything is great.

I have been in Dubai for many years, but it is indeed the first time to stay in this hotel through Ctrip. We booked 5 rooms for 5 nights from November 3rd to 8th, 2024 for our team. I didn't expect this to be the worst hotel we experienced in Dubai: 1. The female manager at the hotel front desk was extremely disgusted with Chinese people and had no patience to communicate. She perfunctorily responded to our requests. My friend booked the hotel in his name. When we arrived at the hotel, it was already 6 o'clock in the evening, but we were told that there was no room and we needed to wait. According to the hotel regulations, the check-in time should be 3 o'clock in the afternoon. It was already 6 o'clock, but we were told that there was no room to wait. What kind of management is this? When we arrived at the hotel at 6 o'clock, we had already shown them the check-in voucher. After reading it, we didn't say anything. After waiting for a long time, we were suddenly told that we could not check in because our names were not written on the voucher. After explaining for a long time, the attitude was indifferent and we were refused to check in with disdain. 2. In order to prevent the problem of not being able to check in from happening again, the names of all the check-in personnel were given to the hotel front desk in advance for them to enter into the system. As a result, when my colleagues arrived that night, they still said that the hotel did not have our names and refused to check in. My colleagues were so angry that their lungs exploded. The staff of this hotel is extremely irresponsible. They don't take customer communication seriously at all. They have never considered the customer's requirements, never thought about what troubles they would bring to the customer, and didn't even do their essential work. It took an hour to be able to check in speechlessly. 3. We booked and paid for 5 rooms for 5 nights from November 3 to 8, 2024. After the staff arrived, we left 1 room empty for the leader to use. After the leader arrived on the evening of the 6th, we asked the hotel front desk to check in the empty room, but told us that the room had been rented to other guests. We paid for 5 rooms. At first, we wanted to cancel the empty room, but the hotel told us that we couldn't cancel it because the room had been reserved for us and could not be rented to others, causing losses to the hotel, so it couldn't be refunded to us. We knew that the free cancellation period had passed, so we accepted it without saying anything. As a result, when we arrived on the 6th and wanted the 5th room, we were told that the room had been rented to another customer. We began to communicate with the hotel calmly. The female manager at the hotel front desk impatiently told us to wait by the side without saying a few words. We said that our problem had not been solved and we could not be left waiting foolishly. As a result, the two sides had a big quarrel. The female manager called a man over, whose name and position were unknown, and told us directly that your room had been rented out. We booked it through Ctrip, not directly through the hotel. Their hotel was not responsible for us and asked us not to communicate with the hotel. I was so angry that I was speechless. Isn’t it the hotel that authorized Ctrip to book the room? Isn’t it the hotel that recognized Ctrip’s booking and payment? Otherwise, why don’t we have to pay again when we arrive at the hotel if we paid for the booking on Ctrip? This hotel is really a liar and has no integrity at all. We put everything into the sound. Ctrip came forward to communicate with the hotel, and the hotel also refused to refund the money. As a result, Ctrip paid for us out of its own pocket. The above is the worst hotel we experienced in Dubai. I advise all Chinese people not to stay in this broken hotel. The service is extremely poor and the hotel management is a mess. Just when we were communicating with the hotel, other things happened: 1. A Chinese tour group booked 8 rooms in the hotel, but when the group arrived at the hotel, they were told that there was no reservation. They stayed in the lobby for a night. The team leader saw us arguing with the hotel and came to the hotel, and was very angry. 2. Another Chinese friend also booked and paid for rooms from 3 to 8. Because of an emergency, he had to leave on the 6th. He negotiated with the hotel front desk that he could not refund but could give the room to other friends, and gave the names of other friends to the hotel front desk. As a result, his friend was refused to check in when he checked in. The next morning, they communicated with the hotel through video and informed another front desk of the name of the hotel front desk staff responsible for letting other friends check in. After the other front desk called to confirm, they said that their hotel did not enter the customer's name into the hotel system. It was indeed their hotel's problem. They apologized to us and said that the hotel would check us in. When it was time to check in at night, the front desk staff who communicated in the morning had already left work. As a result, the night shift staff said they didn't know about this and refused to confirm with the morning staff by phone. When the manager of the hotel reservation department arrived, he also lied that my friend didn't give them the list of people who were going to check in. There was a big quarrel and he asked to see their surveillance video. Only then did they know there was a video. They didn't dare to quibble anymore and reluctantly let the new friend check in. Regarding the compensation for not letting them check in on the night of the 6th, they rejected it outright, saying that the hotel could not give any compensation. After communicating for more than an hour, they agreed to refund my friend's room fee to Ctrip and let Ctrip refund the room fee to my friend. We need to tell Ctrip to let Ctrip send them an email. Fearing that the hotel would not admit it, we communicated twice to confirm this compensation. My friend contacted Ctrip for communication. The next day, Ctrip told my friend that the hotel refused to refund Ctrip. Ctrip was also very angry. The good thing was that Ctrip paid out of its own pocket to compensate my friend. I am speechless about this hotel. It has no credibility at all. It lies all the time and is extremely irresponsible. Dogs can't change **. This hotel actually belongs to the IHG group. I am speechless about the hotel's management, service and staff quality. I advise everyone not to stay in this hotel, otherwise your pleasant trip will turn into painful torture! ! ! ! ! !