Hotels Near Closet Case Dubai in Dubai

I chose this newly opened hotel in Business Bay for a business trip. I really like the decoration of the room! Breakfast and dinner were very good~ but the smell in the room was a bit too big, so the price was not high

Stay was very nice We enjoyed a lot but one thing was very disappointing We been to bar for two days continue First day was good service was so nice But next day when we went The server (Salina) She was not good as we expected Not a single smile on her face She was like working forcefully Glasses and plates were empty but she never asked for drink or food feedback Every time we had to call her for each and everything Sagar and the short lady (leader) this two people were so nice Sagar who gave us food and plates . He was so attentive Maybe you guys give more trainings to staff that how to give service to guests We felt like we are dining in road side restaurant Where we don’t expect any standards Thanks

I really enjoyed Dubai and as usual I booked ibis hotel in Dubai as well . Convenient place for most tourists attraction places such as Dubai mall , financial centers, Emirates tower , Dubai future museum , Abu Dhabi …. Friendly staff ( Grace , yin )😻😻

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

Super stays à l'hôtel élément al Jaddaf, l'accueil est très conviviale, l'hôtel est propre, avec toutes les équipements nécessaires. L'hôtel dispose de 3 types de chambres: Studio avec la possibilité de 2 lits doubles. Apartments with 1 bedroom and a living room (2 bathroom) always 2 double beds. And finally, apartments 2 beds, (2 bathroom, sleeping possibility at 8). All rooms are equipped with a large refrigerator, washing machine, gasinery and all the kitchen equipment, hot and even vacuum washing equipment is also available a TV team of the chromecast to connect from its phone. The green line metrou is 5 minutes walking distance with the possibility of being put on a shuttle in front of the metro. The hotel is equipped with an open sports room 24h/24 and a swimming pool on the open roof up to 20h. Breakfast is varied (fresh fruit, eggs, juice, coffee, flavour, cheese, charcuterie) The hotel also has a shuttle available every day who will depose you at: - Dubai mall (7-10min) - The sea (strand) - Metro el Jaddaf (2min) There are several timetables for departure and return, it is not necessary to book the shuttle for use. I thank you very much, ANSARI who welcomed us with kindness and has always been available. We had travelled 15 days in Dubai er we made several hotels (to the Marina, in the center) but we returned here because we feel like at home!

Nice location close to the city but still enjoy a bit of quiet time. Super spacious rooms is a big plus.

good choice for me in contrast to most hotels in Dubai cater for Indian guests favourably. Room is wide & fine. Excellent bath & toilet room.」

Flawless stay. Great value for money in Dubai. Room was clean and good sized. Location is a short 5 minute walk from the metro station. But the best part of the stay was the friendly and very helpful staff especially Lee at the front desk. Highly recommended.

I stayed at Rove whilst undergoing surgery and follow up treatment at the American Hospital Dubai (across the road). The location was perfect for that purpose, allowing me easy access to follow up appointments etc… There are a number of very good supermarkets and places to eat in the local area which, along with the in-house laundry was useful given my extended stay. The breakfast and dinner offerings at the hotel were high quality and reasonably priced. Without a doubt the standout feature of this hotel is its staff - they are friendly, welcoming and show a genuine care for their guests. I would have no hesitation highly recommending this hotel.

The hotel is very nice. The staff is very good. The only problem was that the room we stayed in had a heavy smell of humidity. Since we did not stay for a long time, it was not a problem. Thank you