Stephanie D
November 4, 2024
We were staying in Downderry for a Wedding at Polhawn Fort. We arrived Monday 28th October and had booked Inn on the Shore for that evening. Everything was very good, so much so that we decided to book again for Wednesday 30th for The Supper Club. We had to book for 6.45, which was a little early for us but decided to go with it. After we had ordered Dan C came and told us that 2 mains were off the supper club menu. We asked in those circumstances if we could have a main off the specials menu but still qualify for the supper club deal, Dan said he wasn't able to do that so we asked if we could speak to someone who could. Dan informed us he was the Duty Manager and there was no flexibility even though 2 mains had run out, Dan explained it was the time of year - end of October!, also there was only 2 on in the kitchen!! Not the customers problem but bad staff planning. We appreciate it was half term, however, we were slightly surprised as this was not long after 7! the Restaurant was not full so we questioned what they did at the height of the season. We ordered 2 mains from the Specials board and accepted that if we wanted a pudding we would have to pay full price. Well we waited and waited and waited, nobody came to our table to apologise for what was an unacceptable amount of time waiting. Our meals came at 7.50, when we had had to book for 6.45. What a Shame that this wasn't handled more professionally, if we had been kept informed it wouldn't have been so bad and we probably would have ordered a second bottle of wine. Lovely place, fantastic location but if this had happened on our first visit we certainly wouldn't have returned. Well done to the staff who were on duty on the 28th, it would only have been 2 stars if that evening hadn't gone well.