Verified traveler
July 10, 2023
This is how they value guests
Rushed 140 miles to see ill parent. Booked and paid for this hotel at very last minute on evening of that night. Ended up spending the night at hospital bedside, didnt even get to hotel. Having paid we then got email from hotel wanting ID (had none with us, so question if booking actually completed). Hotel wouldnt refund or credit our payment.