The Seagate Hotel and Spa

We had a wonderful time at the Seagate as we always do. Though we were told the construction may be disruptive it wasn’t. We had the same great service at the beach, and at the hotel. The staff was wonderful across the board- particularly Eddie, who assisted us start to finish.

Last weekend my boyfriend (well now fiance!) surprised me with a manicure and couples massage at the spa to celebrate our engagement. Every member of the spa staff made the day so special. They were welcoming, offered many congratulations, and made us feel so comfortable on our social day. Our friends sent champagne and we really appreciated that the staff found an area for us to enjoy it by ourselves and soak in the moment. They even gave me a little gift when I left which was SO nice and the most special extra touch. This was hospitality at its finest and I cannot thank the spa staff enough. We will be back!! Thank you!

Customer service from Eddie was exceptional. The hotel is under construction however one could overlook that due to how well we were treated. The room was beautifully decorated and fro the spacious bathroom to the balcony I couldn’t have asked for anything better.

We arrived and couldn’t locate checkin because they had moved it to share in the spa. There were no restaurants open as advertised. The pool was also closed. Then we went to the beach club and that restaurant was also closed and under total renovations. No where did they share that all the amenities were not available. We went to go speak with someone and there lots of guest were in line to complain. Totally disappointing experience!!

I think this hotel will be super awesome once they complete their renovations. However, right now is not a pleasant time to stay. There was constant, LOUD, construction noise directly above our room from 8am-5pm every day we were there. Two of the days they also had the water shut off for 4+ hours. My wife was hoping to take advantage of the spa services while we were there, but she was unable due to the construction/water shut off. Beach access was nice, but with everything being under construction, it was very limited in terms of dining. So, beware for now, but disregard my complaints once their renovations are complete!

The beach club was great and the shuttle service was a welcome amenity since the pool area in the resort was under renovation. Overall, wonderful experience and would definitely come back.

Stay away! deceiving ads and pics.Beach far away only access is via bus, hotel in a noisy city intersection, dirty small rooms with very old furniture, roaches, no lobby.Booked originally two nights but end up running away next day.Would not refund one night and on top of that charged me $125 for "resort fee". When I called back the hotel to ask for the refund and dispute the resort fee she was herself laughing at the so called resort fee, then hanged up on me and would not answer further calls. because she know it is sh*** hole.See attached pics for yourself.

We had always enjoyed our stays at the Seagate. NOT THIS TIME. The loud construction activity completely eliminated any SPA features!! Also, there were no facilities open!

Writing this may be a waste of my time, and yet, it may help one person/family avoid the Seagate, so here goes: this is a Motel 6 on steroids. Stay at the Opal. Or maybe just an actual Motel 6. The Seagate is undergoing renovations, but these renovations will not result in an improved hotel. In fact, we were in a recently "renovated" room, and I assume Seagate's contractor was on peyote. I won't get into specifics, but my daughter could have done a better job, and she's 6 and is only mildly familiar with what a hammer is, though has likely never actually held one. To its credit, the Seagate markets itself well, but by no means is it a five star hotel. I believe at one time it may have been, but I suspect it changed ownership or something has gone wrong in the current owner's personal life, and he/she/it is taking it out on the Seagate's guests. That said, the valet guys are great.