Guest User
May 13, 2022
I am a very frequent stayer at Choice Hotels. 2 stays away from Diamond status. The one thing that I demand from a hotel is that if I am told something, I will be able to believe it. I had made a reservation for 1 night and decided that I wanted to stay over another night. I went to the front desk and asked if I could get the same rate as last night. The very nice lady at the front desk told me I could and that I should check when I checked out to make sure I had received the same rate and if not, they would be glad to adjust it. At check out a less than nice lady told me that the rate for the second night was $15 more and that they could not adjust the price. I told them what the lady the day before had told me and she said that didn't make any difference that was the company policy. I'm a senior and am traveling the US and have stayed 38 nights at Choice hotels and was planning on using them exclusively for my pilgrimage. However, if that is the way I'm going to be treated, then I am definitely changing my hotel preference. Do not stay at this hotel and if you do, do not believe anything they tell you.