Holiday Inn Express Hotels in Darmstadt

Der Service war eine Katastrophe Beim Einchecken erfuhr ich auf Nachfrage, dass der Wellness-Bereich geschossen ist. Auf meine Frage nach einer Alternativen bekam ich die Antwort “Fragen sie doch im nahe gelegenen MARITIM“. Hätte ich das doch gemacht und umgebucht... Denn mein Zimmer wurde nicht gereinigt. Als ich dies reklamierte, sagte die Rezeption mir, das sie niemanden mehr zum reinigen hätten und bot mir an, dass ich umziehen könne. Natürlich ohne Hilfe. Man schaute sich auch mein Zimmer an und meinte “ Da habe ich schon schlimmeres gesehen“.... Mit verschlug dies die Sprache. Auch das Frühstück ist im Vergleich zu früher viel schlechter geworden. Schade um das Hotel.

The front desk service is warm and thoughtful, the room is clean and tidy, especially the breakfast is very good, with many varieties and good coffee, so it is recommended to include breakfast in the stay. The only drawback is that the network signal is not good and there is no kettle for boiling water

Parking was easy they even have a charging point for e-cars… relaxed check in/out, no luxury but looks friendly/neutral. Very clean! Breakfast good enough witj some variety- even GF bread and soy milk, good coffee, fruits. Staff very friendly. Close to the Central Station but not noisy. For the price paid, a good value

The best hotel is guaranteed for business, as all Darmstadt-relevant companies are right around the corner. Too far from the center for tourists. But: a great hotel with a fantastic concept. Everything looks newly renovated, and with love. Staff very helpful - 24/7. Super clean... We felt very comfortable. Breakfast service was also very good.

Ok, I was sent here by Cathay Pacific after one of their planes failed, so the review is tainted by seven hours at Frankfurt Airport, ( which is incidentally rated 3/10 by Skytrax). The hotel is dated, and of a quite austere design. They didn’t have my booking which was probably more Cathay’s fault than theirs. Checkin staff ranged from naive to rude. The room is large with a good sized balcony facing a major intersection. Go high to avoid road noise. Room amenities are sparse and it has an 80’s/90’s feel, in dark wood and green furnishings. Two smallish singles adorned the room, and an inbuilt radio adorned the headboard à la 70’s. There is a chair and small table. The bathroom didn’t have a bath and the plug in the sink didn’t work. I called for it to be fixed. The guy spent 20 seconds and declared it fixed. It wasn’t, of course, so I did it myself, although I am not a big fan of putting my fingers in hotel drains... Amenities are two fixed soap containers and two small bottle of body lotion. There is a hairdryer and a magnifying mirror as well as the usual behind sink one. The bathroom is well lit. There is a complimentary 750ml bottle of water and an empty minibar. The main restaurant is bright and lacking in any atmosphere. The breakfast area is slightly more welcoming. The buffet I tried was sparse but was probably contracted on a budget by cathays agents. International plug adapters are available, which isn’t always the case. There is no iron or ironing board in the room…although there is an ironing room on the third floor. Novel. The bar is the best bit. Classically styled and comfortable in an “old money” style.

German hotel chain that we had the great pleasure to try for the first time in this occasion. The Dormero Hotel Darmstadt has undoubtedly been one of the best hotels we have stayed in during our last trip to Germany. Modern, excellent rooms, competitive price, outer position compared to the city centre but well connected by public means (and in the period of 9-Euro Ticket was really great) I can absolutely recommend this hotel in every respect. Booked via Expedia at a cost of just less than €58 for one night, two people, except breakfast, I must say our stay was exceptional. Reception open only from 13 to 23 but with staff present at our arrival (on the first afternoon) which gently assigned us a room at the latest floor, just as required. New room, furnished in ultramodern style and tasteful with colors on white/red/black, bathroom with shower and hairdryer, large TV, minibar with some free drinks welcome, camera lights exchange device capable of modifying the environment to your pleasure, large bed (extremly convenient), air conditioning, safe, Wi-Fi and total silence throughout the structure. There is free outdoor parking or, if you prefer, a underground garage (not cheap, however, €15 per day). The breakfast room (which we have not done) and a tea with a snake inside are present at the ground floor, near the reception. The modern style, the general organization and the quality of the structure and rooms have made us fully satisfied.

Super great location.... rooms simply but clean,bath could be more beautiful.... staff very friendly ... breakfast ok...

I checked in. The room was prepaid and they took a credit for incidentals. All good. I went down half an hour later to get a beverage and got told I needed to pay in cash. Made no sense at all. Their English was terrible and their German not much better. That doesn't worry me at all, but them not being able to answer my questions was frustrating. The air con did not work. They said they would send housekeeping (??) I check out 2 days later. No one came to help. Late on my first day the power failed. No TV, no aircon (even if it did work) No toilet, yes, the toilet needs power to flush. Imagine the mess after 2 nights. I told them and they said someone would come. The next morning I told them again and they said the maintenance people were just having breakfast. They never came. 2 nights with no power. I complained again at check out and the girl at check out said sorry and there is nothing they can do. Avoid this place at all costs. There are so many new options in the area check those out. I am taking this up with Marriott and Amex.

What a terrible service! We are a family of five (youngest child is under 2). The hotel Could not provide a cot and insisted we had to get a second room, alongside our family room. We reluctantly agreed to this (and the additional cost) at the point of reserving. When we checked in, they gave us the two rooms on different floors! I explained we are a family and in fact share a suitcase for all and it would be impractical to move things up and down different floors. They responded that the rooms are different ‘classes’ and cannot be given on the same floor. I am appalled at this lie, since we have another family travelling with us who were given a room on the same floor as our single room…! Just terrible.