Hotels Near Sapphire Bay Marina in Dallas

The location was amazing. Situated perfectly on a cove of Lake Hubbard. The freeway, shops and eateries were all a short drive away. The room was spacious, and very nicely decorated. The staff was helpful and friendly. There were a few items that needed addressing, but were not deal breakers by any means. First, we all know how it is when you get up in the middle of the night to use the restroom. The objective is always to return back to sleep as quickly as possible. Not so easy with the motion detector bathroom light. Upon entry, the shower, sink and toilet light unwelcomingly greets you. The second like it is this, the room is appointed with a very nice power shade at the window; however, it does not a complete seal allowing the morning light to beacon you. Finally, because of the spaciousness of the room the TV is far from the sofa and the bed; hence, a larger display is needed.

When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.

Fabulous stay and the staff really goes above and beyond to make it that way. Found the hotel through Amex Fine Hotels and loved the perks and room upgrades. Everyone was lovely, looking to help and making the stay comfortable. The rooftop pool is great and lots of lounges/shade. Did room service salad, salmon with quinoa and dessert which was delicious and a treat. Gym has a lot of options including squat rack. Downstairs coffee shop and I was able to use the complimentary black car service. Highly recommend and I’ll definitely stay here next time I’m in Dallas.

The staff was top notch. The rooms were nice. The location downtown and lack of parking was the most frustrating part. The valet made that a bit more convenient but we waited 30 minutes for the valet to bring our car around.

From check in to check out, everyone there, wherever you go, whatever you do will be a special memory. The room is the best we have stayed in among anywhere we have traveled. The Monarch was fabulous, and the Catbird was the best time we have had as a family celebrating a special event at any hotel or resort. Come here and don't leave the building for the weekend.

We’re “Lifetime Platinum” after 25 + years of loyalty - and never have my wife and I created with such welcoming warmth and hospitality. Our reservation manager, Thank, was very accommodating to our requests and her helper, Mr Pedro, went above and beyond to help ensure our bags got to our room AND provided a secondary refrigeration for delegate items we needed to be stored in our room. Tremendous experience - Bravo!

We visited the Westin Downtown Dallas for a conference at the Kay Bailey Hutchinson Convention Center. It was a very short walk and surrounded by cute restaurants and bars. We even had a colleague forget her phone in Arlington and the valet (Melvin) went all the way there to get it for her! The hotel is clean and beautiful but I would stay here ten times over the staff and the hospitality.

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Very good. Clean and hygienic. The location is convenient. It's right in the city center. It's convenient to do things. It's convenient to live around. It's also close to the light rail and subway. We arrived at 11:30 in the evening. The journey to the hotel was smooth. We will stay there next time.