Hotels Near Santa Fe Trail - White Rock Lake Trailhead in Dallas

Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

This is the first time I've heard of this hotel and it's my first time bundling with it, but it turns out that it's a hotel built by Hyatt. True to Hyatt's reputation, it is a luxury hotel.

I thought I researched but I was shocked by the 300$ deposit besides that everything was awesome the view the pool and ESPECIALLY the staff….I’ll be more prepared next time. 200 characters is a lot so I’m just gonna ramble now but seriously that infinity pool is awesome and the view from the roof is breathtaking

Muy bueno ,es tranquilo ,limpio,buen estacionamiento,una tienda mexicana a lado y CERCA de la autopista para continuar El viaje super rapido ay farmarcias y alguanas tiendas de convenecia CERCA Al igual una Buena gasolinera en general ESTA CERCA de muchas tiendas que podrias necesitar en UN viaje es execelente ,lo recomiendo

Two families traveling together (2 adults, 4 kids-ages 9, 10, 11 & 13) for a staycation during the week. The beach rental flooded, so we headed to north Texas instead. Art in the hotel was amazing. Snuck in a history lesson during summer vacation. Food in restaurants was above average with above average prices as well. Restrooms were extremely clean. Rooms were only serviced for 2+ days stay. Only serviced one time between Tues-Fri. You pay the price for convenience but you could check in and never leave the hotel. Water park was open 10-7. Spa was not open yet, a little disappointing. Customer service was top notch.

First, our experience with this hotel was absolutely horrible. The key system in our door failed multiple times, causing numerous trips to get help to get into our room. Second, the tail lights of our vehicle were stolen over night. The initial manager we worked with was complete unhelpful and refused to help accessing the cameras to give more information to our insurance. Please explain how this happened when they have overnight security that patrols the parking lot?? The manager was dismissive and had the audacity to offer us dinner despite the amount of time and money this ordeal will put us out on. Instead of offering any sort of help he offered dinner. Dinner is offensive in the lieu of actual help and care. Despite all of this, when we spoke with Quin she was amazing. She was understanding, polite, and helped us that best she could. It is ONLY because of our amazing interaction with Quin that this hotel is getting the review we are giving it. Thank you Quin!

The breakfast is very simple, there is nothing to eat, just join in. They have an airport shuttle bus to Dallas love field airport, from 6 am to 10 pm. Others are ok, the hotel is quite satisfactory.

Not overwhelmingly friendly. Long check in with nobody else there. No luggage cart. Had to bring everything in because the reviews warn of car robberies. No warm breakfast. Password written wrong on card key holder. Ugh. The little things. I called the front desk for the password. LYT57. See photo.