Grand Hyatt Dalian

非常好的一次大連之旅，非常感謝禮賓海濤和wynne的服務，實習生frank每次進出都會熱情幫忙開門，因為早餐遇到點問題，前台經理也會相應迅速處理，體驗總體還是很好的。

服務很好啊

I booked 3 nights before going abroad. The front desk lady who checked me in was not detailed enough. She didn't tell me some questions without asking. Her attitude was cold. The credit card pre-authorization deposit was 1500. When I checked out, the front desk didn't tell me the specific time required to return the deposit to the card. According to the usual hotel stay, it would not exceed 24 hours at the latest. As a result, I flew abroad for 3 days without any information. I called the hotel to solve it. This is really bad! There was welcome fruit when I checked in, but it was not available after entering the room. I called the service staff and they said: The room is too hot, and they are afraid that the fruit is not fresh, so they put it later. The overall level of breakfast is very cheap, and most of the desserts, breads and staple foods are frozen foods. The taste is not good, but the restaurant service staff is superb! I am very glad that I only booked one day of double breakfast. I wanted to take a bath on the first night and found that there were many moldy black spots on the edge of the bathtub, lack of hygiene details, obvious handprints on the mirror in the room, and the bathroom had no exhaust system and smelled. Fortunately, after leaving a note, they came back to clean it very cleanly, and they also gave me bath salts and bathtub bags carefully. The hotel environment and geographical location are excellent, and the environment hardware is also good. It would be better if the front desk staff were more meticulous and attentive! After all, the front desk represents the facade and service level of a hotel. I felt warm after staying for 3 days. The male service staff who greeted me every time I returned to the hotel and actively helped me with my luggage in the cold weather.

很好值得推薦

大連人也要時不時去住幾天，舒服！

無敵的海景，周到的服務，下次還會再來，感謝 Kary 主管的熱情接待。