SevenSea
May 27, 2023
The room was ok, it was clean and the location was great, but the staff were very let down. 1. Arrived at 8:00 p.m., the front desk couldn’t find the order. My order was a Ctrip prepaid order. After waiting for half an hour, I still couldn’t find it. The hotel asked me to check in first, and said that if I couldn’t find it, I would pay again at the hotel price of the night ,I agreed. 2. Very serious security risks. For the first time in so many years of staying in a hotel, the connecting door in the room was opened by a strange man. When I checked into the room and saw the link door, I would usually ask to change the room, but it was too late at night, so I tried several times by myself, and found that I couldn’t open it, so I started to collect things. Suddenly, a strange man opened the link door . I was so scared that I immediately blocked the door and called to change the room immediately. Later it was said that the hotel staff forgot to lock the door opposite. Thank God, it's unimaginable if I opened the room while I was sleeping. 3. Ctrip has performed well and has been following up on orders, and also promised that if the hotel cannot find an order, it will make up for the price difference. Miraculously, the hotel found my order after searching for 1 day and 1 night. When going out, the most important thing is safety. I dare not stay in such a hotel without money.
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