Chi Lam Ao
July 10, 2024
Super rubbish! ! We arrived at the hotel at two o'clock in the morning, and they gave us the wrong room type and told us that this was the room type we booked. After they knew they were wrong, they didn't have any solution. They said they would have to change rooms tomorrow, or after 2 p.m. No compensation was given. We talked about the price difference before we said we would make up the difference. At 8 o'clock in the morning on the day of check-out, the front desk called the room directly and said that the order number could not be found and the money could not be refunded. Is there something serious? The phone call woke us all up early in the morning.
When cleaning the room, only the trash was taken away, the paper towels were not replaced, and the sheets were not changed.
I have never stayed in such a bad place! !
The water in the swimming pool is very dirty!
Original TextTranslation provided by Google