Novotel Danang Premier Han River is centrally located in Da Nang, a 1-minute walk from Da Nang City Administration Center and 11 minutes by foot from Han Market. This 5-star hotel is 1.1 mi (1.8 km) from Museum of Cham Sculpture and 2.2 mi (3.5 km) from Dragon Bridge.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy Fusion cuisine at The Square, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Da Nang? This hotel has facilities measuring 8687 square feet (807 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 326 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Nnjqeugene2024.03.31
The best hotel that you can stay at! First time in Da Nang and managed to find such a cheap, convenient & people friendly five star hotel to stay at!
Hotel is located near several eateries, bars and clubs! Not sure if its an actual ”Korean town”, but the neighbourhood is full of Korean spots (barbershops, restaurants, shopping). Koreans can also be seen aplenty at this area. Hotel is also 15min drive from the airport so you can save on travel time and cost.
Sockets are all international type, you can forget about using/bringing additional adapters. There are additional USB and HDMI ports which you can connect to the TV (although I did not try this feature).
Staff are all English-speaking. So no worries about any troubles you might have. Room service is available from 10am to 10pm. Laundry is also available.
Paid SG$669.20 for 2 twin rooms for 4 nights. I do not think you can find any place that offers better luxury hotels at this price. Will definitely stay here again if I'm ever in Da Nang.
Da Nang Downtown | 8.54km from Cửa Hàng Tạp Hóa Út Tư
With a stay at Hilton Da Nang, you'll be centrally located in Da Nang, within a 15-minute drive of My Khe Beach and Da Nang City Administration Center. This 5-star hotel is 2.4 mi (3.8 km) from Dragon Bridge and 0.6 mi (1 km) from Han River.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Grab a bite at Cafe Viet, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Make yourself at home in one of the 220 air-conditioned rooms featuring fireplaces and flat-screen televisions. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Hhnkuan2024.05.27
I recently stayed at this hotel and had a mixed experience. On the positive side, the assistance from the staff was excellent, and the breakfast was terrific. The location is very convenient, being close to popular eateries like Madame Lan, Luk Lak, and Korea street, as well as various spas.
However, I was disappointed with the room. The TV was small, not a smart TV, and had very few international channels, with unclear pictures on every channel. The toilet arrangement was inconvenient with nowhere to hang the hand towel, and the door blocked the basin when opened. The bedside table had several scratches, and although I requested a hard pillow, I was only provided with a soft one. The soundproofing was poor; I could hear vehicles, especially motorbikes, from my room. Additionally, the hotel reused a stained and folded paper card as our room key, which felt unprofessional. Upon check-in, there was no one to greet us or assist with our luggage.
Da Nang Downtown | 8.69km from Cửa Hàng Tạp Hóa Út Tư
With a stay at Lavender Riverside Hotel, you'll be centrally located in Da Nang, within a 10-minute drive of My Khe Beach and Han River. This hotel is 2 mi (3.3 km) from Dragon Bridge and 1.7 mi (2.8 km) from Da Nang Cathedral.
Take advantage of recreation opportunities such as a fitness center or take in the view from a rooftop terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
GGuest User2024.01.19
I stayed there for 3 nites and was really impressed with the cleanliness of this hotel .
The facilities were very good . Room individual aircon works well . Hot shower superb . WIFI acceptable speed!
Breakfast simple but good spread . F & B nearby too!
I will continue using this hotel in my coming trip to Danang as it is value of money stay.
Mr ”Big Bao” is the man who spontaneously offer customer services in this property!
Excellent
77 review
4.5/5
Price from
PKR 3,464
per night
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Wink Hotel Danang Riverside is centrally located in Da Nang, a 1-minute walk from Han River and 12 minutes by foot from Han River Bridge. This upscale hotel is 0.8 mi (1.3 km) from Dragon Bridge and 1.3 mi (2 km) from Han Market.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Da Nang? This hotel has 323 square feet (30 square meters) of space consisting of a conference center and meeting rooms.
Make yourself at home in one of the 357 air-conditioned rooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with down comforters. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
GGuest User2023.11.25
Everything was perfect . I recommend everyone to stay in Wink while visiting da nang and Saigon . I heard there will be a wink in Hanoi next year . The brand is in fresh new concept representing the future , self checkin , self laundry, vending machines , always with friendly staffs helping around . I wish to give 11 out of 10 , which the extra goes to the lovely people working here . Thank you very much for everything .
Located in Da Nang (Son Tra), San Marino Boutique Danang is within a 15-minute walk of My Khe Beach and Han River. This family-friendly hotel is 0.7 mi (1.1 km) from Dragon Bridge and 1.7 mi (2.7 km) from Han Market.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Enjoy local and international cuisine at Titano, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Da Nang? This hotel has 1615 square feet (150 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 80 individually furnished guestrooms, featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
GGuest User2023.06.06
thoải mái khi ở đây, vị trí gần biển và chợ đêm rất tiện đi mua sắm, đi hơi mỏi chân tý nhưng không xa lắm, khách sạn phòng sup nhỏ nhưng bỏ thêm một chút tiền ở phòng có ban công thì tốt hơn, ăn sáng tạm ổn với đồ xào, FO Cảnh nhiêt tình giúp đỡ
With a stay at Chi House Danang in Da Nang (Son Tra), you'll be steps from My Khe Beach and 11 minutes by foot from East Sea Park. This hotel is 1.4 mi (2.2 km) from Dragon Bridge and 2 mi (3.2 km) from Han River.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and barbecue grills.
You can enjoy a meal at the restaurant serving the guests of Chi House Danang, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a free.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 54 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as complimentary bottled water and ceiling fans.
Free airport drop service applied for all the guests who make a reservation from 17th Aug 2024 and Stay from 01st Sep 2024 to 30th November 2024
AAngela Tsoi2024.08.23
Hotel rooms are very clean and tidy, location not bad, breakfast is good with many varieties.
Staff are not flexible enough, on the day of checking out, we just asked for one bottle of water (we were a group of 6 persons, just wanted 1 bottle) but were rejected.
Hotel helped us to book a van to the airport pick up at 3pm (our flight 5:30pm), but did not showed up until 3:20pm so we finally called grab but they wasted us almost half an hour ( I knew hotel staff helped to push the driver but driver was unreliable and didn't show up).
My Khe Beach | 10.89km from Cửa Hàng Tạp Hóa Út Tư
With a stay at Valencia Hotel in Da Nang (Ngũ Hành Sơn), you'll be within a 5-minute drive of My Khe Beach and Han River. This hotel is 1.7 mi (2.7 km) from Dragon Bridge and 2 mi (3.2 km) from Museum of Cham Sculpture.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a picnic area. Additional amenities at this hotel include barbecue grills and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Local cuisine breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 43 air-conditioned rooms featuring minibars and flat-screen televisions. Your room comes with a Tempur-Pedic bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and bidets.
AAnh Thu2024.09.14
I understand that not everyone will be satisfied with this stay but I got what I paid for.
My room was cleaner than I expected, checked in almost 2h earlier, got my wish for high for granted, and paid a reasonable price for 4 nights.
The girl staffs were very nice, the night staff is a big lacking with communication.
The bed is normal for Vietnamese people and I had no problems sleeping on it, so don’t expect the same fluffy beds from western countries.
With a stay at Sea Queen in Da Nang City, you'll be a 5-minute walk from My Khe Beach and a 3-minute drive from Han River. This hotel is 1.9 mi (3 km) from Dragon Bridge and 2.5 mi (4 km) from Han River Bridge.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 56 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
GGuest User2023.02.26
Clean, comfortable hotel…. Polite & friendly staff on reception , housekeeping and dining area….. food choices are plentiful and fresh…. Located close to the beach within easy walking distance of the main town/ market / Dragon bridge area…… lovely hotel and very reasonably priced…. This is our second visit to Da Nang and had no hesitation booking the Fivitel Queen ….. can not fault the hotel, the cleanliness, the staff throughout from reception, waiting staff, porters, housekeeping….. will be back again and 100 % recommend to others ….. well done Fivitel on all you provide to your guests ❤️
Bac My An Beach | 11.76km from Cửa Hàng Tạp Hóa Út Tư
With a stay at Pullman Danang Beach Resort in Da Nang (Ngũ Hành Sơn), you'll be a 3-minute walk from My Khe Beach and 6 minutes by foot from Bac My An Beach. This 5-star hotel is 2.7 mi (4.4 km) from Dragon Bridge and 14.2 mi (22.9 km) from Hoi An Night Market.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Restaurant Epice, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held on select days. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in Da Nang? This hotel has facilities measuring 7750 square feet (720 square meters), including a conference center. Free self parking is available onsite.
Treat yourself to a stay in one of the 186 guestrooms, featuring fireplaces and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
GGuest User2024.06.02
I give 5 stars for all the above said, beach is perfect , swiming pool amazing , the staff very freindely and good location , not noisy at night and really relaxing trip . Hoghly recommended.
Small story about my umbrella , i used the hotel ambrella to go to da na Hill trip as it was expected to rain but lucky was not raining day , i lost the ambrella during the day , it is long ambrella and could not put inside a bag .
Hôtel charges 600.000 . So if you want to go out don’t worry , several place selling ambrella for cheap also at any touristique area , no need to use the hotel ambrella
With a stay at Mercure Danang French Village Bana Hills in Da Nang (Hoa Vang), you'll be steps from Sun World Ba Na Hills and Ba Na Hills. This 4-star hotel is 24.4 mi (39.3 km) from Dragon Bridge and 25.5 mi (41 km) from My Khe Beach.Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and barbecue grills. Guests can get around on the shuttle (surcharge), which operates within 40 kilometers.All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy local and international cuisine at La Crique, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.Make yourself at home in one of the 461 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
AAnonymous User2024.09.06
It's the only branded hotel located in Bana Hills. Staying a night above is definitely worth it. Because in the morning there will be 3 cable car times only for hotel guests, so go take photos at the Golden Bridge. There won't be as many people as there are normally. One of the highlights of our stay was experiencing the nightlife at Ba Na Hills. The area is beautifully lit up at night. This is my honey moon, thanks hotel decoration🙏 Love It. 🥰
Excellent
1145 review
4.5/5
Price from
PKR 25,224
per night
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No.3
4.2/5
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Fedora Hostel
Quan Thanh Khe, Da Nang | 5.32KM from Cửa Hàng Tạp Hóa Út Tư
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No.4
4.3/5
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Hoa Minh, Da Nang | 2.3KM from Cửa Hàng Tạp Hóa Út Tư
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4.5/5
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La Maison des Délices
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Latest Reviews for Da Nang hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
GGuest UserM suite is very conveniently located on the beach. We got a second floor sea view room which is very near to the sea, and can hear the waves. Very rare for such accommodations at reasonable price. You can walk to the beach within 1min. Infinity pool is small but gives the look for taking nice pics and enjoying uninterrupted view of the sea. Design is very unique - cool modern grey style. Lives up to one of the most instagrammable hotel ranking on trip.com.
Hotel is only 10-15min drive from airport, and many attractions and nice food are a short drive away. Hotel breakfast is homely, prepared fresh when order. Their banh mi (bread) is soft and crispy - we asked the staff for second serving. Also love their omelette/scrambled eggs with sausage and freshly prepared bacon.
Staff is also very attentive and helpful despite language barrier (use google translate to solve this!). On first night, somebody might have been smoking near the aircon intake. Resulting in the room aircon blowing out cigarette smell (hotel is non smoking). Upon calling reception, one guy came up within 2mins to check. After he inspected, he went back and grab another 2 guys and helped to spray freshener to remove cigarette smell, and said will deep clean the room next morning. Even offered to swap rooms for us. Luckily, the cigarette smell no longer there after 15mins.
Very satisfied with the stay. Thank you to M suite staff.
NNiakaFabulous experience and been to many IHG hotels world wide but this one is the only one asked me to join the IHG after 20 years living in the hotels, superb hospitality, excellent facilities, many inspiring places and friendly staff , we tried the romantic private dinner with the kids and the la maison 1888 dinner and citron , amazing views and perfect services , thanks intercontinental team and Thomas for the FnB team Danang our unforgettable first trip to Vietnam , complimentary boat ride also makes fun for kids and such a great ocean to swim and experience
GGuest UserFirstly, the staff at this hotel are wonderful. They are SO helpful, caring and accommodating. We appreciated their help and interactions. The hotel has a beautiful and welcoming foyer and pool area. The rooms are lovely, a great size with excellent showers and bathroom. The location is walking distance to the lovely beach and there's plenty of eating options around. I really wanted to love this accommodation but there were problems. First and foremost is the functions held that dominate the place. One took over the entire main pool with a stage covering the pool which meant guests couldn't use it for nearly two days. This left guests using the roof pool that is neglected and had no towels. There was never enough pool towels. Everyday, we had to wait while staff went looking for pool towels. The private functions are loud and if your room is near them, you then have to listen to the late night banging and talking while packing up. Breakfast is good but if you get there late, they are slow to replace items or not at all. Two mornings, I missed out on bacon, ham and croissants and had empty coffee pots. There are a lot of Asian options and beautiful fruit and the normal egg station. You won't go hungry. The beautiful Lady running the breakfast room is absolutely second to none. Her genuine interest in your comfort and day was heart warming. Overall, the staff here are 5 stars. The accommodation is 4 stars. I would definitely stay again and loved Da Nang.
GGuest UserThank you for hospitality! Perfect service in the reception, at the restaurant, everywhere. Polite and friendly staff. Separate thanks for the view from our room. We lived on the 10 th floor, from one wind we could see the Gua Ning statue and the sea, from another window we could see the Dragon bridge. Thank you for wonderful stay and grateful memories of Danang city!
GGuest UserHotel located at small valley, there are a lots of restaurants, food stall, massage shops around. Walking distance to beach area too.
Breakfast time after 8.45am will be less crowded, food is ok. Reception staff very polite and helpful. Cleanliness in the room could be better and improve.
Stayed three nights, no staff to help with luggage up the stairs, (I am in my late 70's) given one room key and breakfast tickets,. Up to room, flimsy curtains that wouldn't keep moonlight out, very basic fittings. Bed okay, pillows terrible. Room looked like it needed a good clean, air conditioner leaked so badly we had to put a towel on the floor. Breakfast: What a joke, limited amount of food and virtually nothing to suit Western guests, sour faced staff, lukewarm coffee and tea. Had to request hot water each day. Staff: Requested that Air Con be looked at, their answer to problem was to turn it up to 25c!! That'll work!! It didn't and in the end we gave up asking them to fix it. Night staff (male) was a lazy obnoxious person, no spare toilet paper in the room and when asked for some more it was like we were asking for their Family Jewels!! The only two nice and friendly staff were the two young girls on reception. The rest dont understand English, thank God I speak a fair bit of Vietnamese and my Wife is Vietnamese. Room Amenities: An old kettle, no tea, coffee or sugar. When asked we were generously given two coffee and two tea sachets. Gave up and bought our own! No restaurant to have a meal at night, no bar although there was a very dilapidated one on the top floor where the pool is located. This Hotel needs to go back to Hotel Management 101 and get the basics right. It was totally different from what it shows on *********** etc. There are so many other hotels in the area and we were glad to leave to go to Hoi An. Not Recommended. No business centre either. Oh did I mention the slamming doors and noisy occupants??! Well we had them too!
GGuest UserBooked a room here on October 10th 2022. Short review: 1) Bugs in the bed. 2) No soundproofing whatsoever. You can hear all your neighbors on the floor. 3) Very noisy AC. 4) Poor service. Longer review: It was about 5 p.m. already and I needed a place to stay a night, so searched nearby hotels in Booking. Because I wanted to check what the hotel was like before booking (most of the pictures were computer-generated or touched up), I went there and asked about the rooms. The receptionist first showed a room on the 11th floor (#1104?), but that one had a big moldy spots on the walls, so I declined. Then she showed the room #1004, which looked ok, plus had partial sea view. When I was going to book the room through Booking, the receptionist asked me to just pay the same price to the hotel without using Booking. It didn't matter to me, so I paid by card. Not 10 minutes in the bed, I noticed that something is bitting me. When I checked, I had bites all over my body. Like 6-7 on my right foot only. 🤪😰 Then I went to the reception, showed the receptionist the bite marks, and told her I was checking out. She replied ok, but they were not going to return the money. Even though I've been in the room for max. 20 minutes. I asked her to call the manager. After 10 or so minutes another lady came and said they'd return only 50%: because they showed me the room and I should've checked the room conditions better before booking. What?! How am I supposed to check the bugs in the bed?! 😳 I'm not in the habit of carrying a magnifying glass and checking the beds. I was pissed off for such an answer. After a long talk, a call with another manager, and another 15-20 minute wait, they decided to return the full payment. My experience in there was awful. I would never recommend this hotel to anyone. Actually I was puzzled how this hotel has a 8+ rating? My guess is that many people just don't bother to leave a review. So I decided to leave mine, so next time someone is looking for a hotel, they will know what awaits them there. Hope your travel will have only wonderful experiences and memories. 🙂
FFUNGwe arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting department will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery.
After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery.
My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming.
The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay.
The breakfast was very good indeed and we all enjoyed it.
The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim.....
But the property is very close to the Marble Mountain (5 min walk) which is an added bonus.
Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.
TtomsuperIt's basically worth the price. It's not bad. It's convenient to eat at the door and there is a canteen. The wild woman on the street next door is more enthusiastic and barks. She often forgets to put the toothbrush and toilet paper. I still tip the cleaning staff.
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