Hotel Riu Karamboa - All Inclusive - Adults Only

We arrived at the hotel at 12.30 but our room was not ready, we had to wait until 3.15, after asking a few times how long will it be. We were not given our towel cards so had to return to reception for them as if you check out without handing them back you will get charged 10 euros per card. Apart from that everything else was great. Room size, food, drinks, service and entertainment was very good. Pools were also very good, although a few more sunbeds wouldn’t go amiss. All bar staff were very happy and friendly along with the hard working restaurant staff.

Lovely holiday, 2nd time here. Didn’t feel like the staff was as friendly this year as last year. Staff round pools and evening shows were all lovely but waiters and waitresses were not friendly which was a shame but maybe because it was so busy. Food was great, drinks could be better. Minibar never got refilled unless you asked.

Everyone is getting very sick. Me and my partner both got very sick and missed days of the holiday were we could not leave the room . Every group we talked to there had people who were sick. We brought this up to staff and after and they said its not their issue and only TUI can help. The email fom the RIU is that its not their problem because we booked through Tui.Tui have ignored our complaint for over a month now. Even after emailing the CEO of TUI they ignored it. Friends were here last week and all of the group was also very sick.Tui reps are advising to brush teeth with bottled water. It was packed - up at 6am to get a sun bed, food is average in all resturants. Location is nice and beach was great. room and view were really nice. Check online about legal cases before you book. PLEASE DO NOT BOOK HERE - YOUR HOLIDAY WILL BE RUINED

We stayed here 14th October - 25th for 11 nights. Check in was very smooth and quick, we arrived around 2:30pm and our room was ready. There is no air conditioning in the reception area which is quite unbearable with the heat, especially at night if you want to sit in the seating area. There are ceiling fans but they don’t really make much difference. We ate at the main restaurant for breakfast every morning, there is a wide variety to choose from and a vast seating area, however it is not up to 5 star standards - we found shell in the scrambled egg and my boyfriend found some sort of cling film in the bacon. The waiters come round and offer you coffee and milk but any other drinks are self service. For dinner there are 4 restaurants to eat at - the main restaurant, the pool restaurant (Las Dunas) and 2 snack bars (Pepe’s food). We didn’t eat at Pepe’s food at all because it is located next to the swim up bar which is always swarming with flies which put us off. The Las Dunas restaurant is not much better as the seating is all located outdoors so you’re constantly batting flies away. The food choice is okay, just the usual salad, pizza and pasta. The main restaurant has more choice but again some of the food has flies sat on it. We ate at all of the restaurants for tea - the main restaurant, Italian, Asian and Kulinarium. The Italian and the Asian are buffets, same as the main restaurant and the Kulinarium is table service. The Asian was the best out of all 4. Again, the main restaurant has a lot of choice but if you don’t go early it gets way too busy and is like feeding time at the zoo! Also, they sometimes serve you drinks and other times don’t, I think the main problem here is they don’t have enough staff. The drinks are average and all of the cocktails are premixed in machines and hardly contain any alcohol and as mentioned previously the swim up bars are covered in flies which is quite unhygienic. They are also very crowded. The bar staff sometimes give you something you didn’t even ask for as well. The entertainment is average at best, the shows are all lip-sang by the entertainment team and they have Kahoot quizzes about the most bizarre subjects. This would be much more enjoyable if it was just general knowledge questions. However we went to the white party on the Friday night which was a brilliant atmosphere which we enjoyed. The karaoke is also really good. The rooms are spotless and we cannot fault the maids who clean the rooms, I also must say that the toilets in and around the hotel are always clean and are monitored constantly throughout the day, however, the corridors in the room blocks and around the pool area could be improved. The corridors to the rooms are a bit grotty, we saw dead insects, glasses left on the sides for days and dust just brushed into corners. We never saw anyone mopping the corridors. There is also a lot of damp and black mould on the ceilings. The same can be said about the pool area, they clean the p

Hotel was extremely clean. Rooms very spacious. Staff amazing and helpful. Bathroom great size. Could do with more plug sockets. Food amazing

The hotel and staff were very good. The hotel is very spacious with the most sun-beds I have ever seen. There must be 700/800. There are numerous pools with two having swim-up bars. The food is good in the buffet restaurant. The specialist restaurants are as per RIU ones around the world….they try their best but……not quite there The entertainment team are brilliant and really get the guests to get involved. The keep-fit sessions in the pool attract up to 70 people…..good fun The weather was great with a really pleasant breeze and not a wind as described by other tourists…not while I was there anyway So now to the bad part…the flies ….eating outside was not an option for me. Some other residents had fly-repellant fans which were great. These could not be purchased at the hotel. Around the pool the flies continually attacked you and the swim-up pools were a magnet for them . Even on the return trip home we were bombarded at the airport and…even worse…loads got on the plane and we took them back to Gatwick…nightmare . Apparently this is because of the wet season. So best not to go between August to October as this is the worst time So overall it was a great holiday and `I would return….November at the earliest