Kristin
August 15, 2023
Avoid!!! I arrived at about 5:30 at night, had a booking confirmed for over a week and NOBODY WAS THERE!
Rang the bell, messaged and tried to call several times - no reply! People from the shops below were even trying to help me contact them.
Finally ******* customer service helped find me another place to stay, which was thankfully nearby, nicer and less expensive.
I'm a pretty experienced traveler but this was kind of scary. I'm a woman, alone, in a new city and it was starting to get dark and cold. I'd just arrived after a 4 hour bus trip and luckily my phone still had some charge.
I rely on booking through ******* so this never happens (and this was the first time.) I think properties like this should be banned from trusted platforms like *******.
The property did message me three days later to say sorry and wish me a good stay in Cuenca.