Wendy M
October 6, 2024
I had high expectations for this hotel, it was more expensive than those we had stayed in previously but I thought it would be a treat. Unfortunately it was very average. I had booked a superior double room, the photos showed two very large rooms unfortunately ours turned out to be the very small one. There was nothing to put your case on other than the bed, in fact there was just no room to have an open suitcase anywhere. It advertises toiletries which is a liquid soap and a shampoo, the bathrobes were non existent, a very old fashioned hairdryer which got too hot to hold so was pretty useless, there was nowhere to hang your clothes on in the bathroom. The shower also had black mould around the base. The reception is in the pro shop and closes at 6pm, the bar seemed to close also at 6pm and was in darkness even though they said it was open. There was no internet connection or phone signal in the room. I could go on but suffice it to say it is a very dis- jointed service and the overall experience was disappointing. Maybe the management should go and visit La Villa de Mazamet, to see first hand what a perfect hotel looks like and see how it is run.