Holiday Inn Express & Suites Charleston NW - Cross Lanes

The hotel and my room were clean and quiet. Staff was friendly and professional. Parking lot was dark and could use some more lighting for safety. Hotel has truck parking located just down the hill using Golden Corral's parking lot. Hotel is close to restaurants, gas stations, entertainment, and shopping.

Just a short way out of Town (West-side) off Hwy 119 - a wickedly fast road if that is your way. Beware Rush Hour traffic. Good comfortable night's sleep & quieter than I expected, as it is close to that Highway, but raised above it. Food options abounded, but we opted to not drive and walked. Breakfast was fine too - Cool Server - thanks.

Truly dreadful experience. Water shut off in the the morning and hour before checkout with no notice. All water -- toilet, shower, sink -- apparently for the entire hotel. Otherwise, hotel lobby in disarray. No restaurant . Staff largely indifferent. Reading reviews, this has apparently happened before at this location. Avoid.

Love the bed and pillows. Staff very friendly, and breakfast area was well supplied with usual stuff. Rooms and lobby were clean. Not an easy on easy off exit. Its hidden from sight from exit. There are only a few restaurants nearby.

I like the Holiday Inn Express brand and have found it provides reliable quality in many stays across the country. Until Cross Lanes. Our room was not up to the brand. The basic 2 queen room is the smallest I've seen at a HIE. I was very disappointed the window does not open by design. But the big problems are not physical design but cleaning/maintenance related. The grate on the HVAC system is thick w dirt. The desk chair pleather is discolored and peeling off, like a cat shredded it. The window is dirty (on the exterior, thank goodness), like someone threw something at it. The frig hinge cover is broken (tho the frig still works). The finish on the vanity in the bathroom is not just nicked in places but wearing away. There were two large stink bugs in the room (which we couldn't put out because the window doesn't open). Pool is closed for maintenance for the next 4 days. It's the first place my friend in hotel management suggested I check for bed bugs. No evidence of infestation, but that's how the room felt -- like the kind of place where management might not notice or address a bed bug infestation. Not everything was bad. Kudos to both the staff members we encountered. The front desk staff at check in was efficient and friendly. Their dinner recommendation fit our needs. Breakfast was good, consistent with the HIE brand offerings. Breakfast staff was friendly, kept the area clean and the food well stocked. The hotel is just moments off the interstate (tho difficult to find, requiring sharp turns with no signage). Bathroom paper products are better than bottom of the barrel. I appreciate the wall mounted toiletries (less waste than travel sized toiletries.) The pillows are comfortable. Rooms at the back of the hotel are very quiet (facing into a rock wall). Lots of the positives I have come to expect from HIE. I will stay away from this particular hotel, and be a bit more skeptical of the HIE label in the future.

DO NOT STAY HERE!!! THIEVES!!!!Recently booked a room online. The hotel did not honor the booking. Management still has not issued a a refund from almost 2 months ago. Please look elsewhere. If they operate this way, who knows what else they would do during a visit.

Booked two rooms 1 week apart. Each time we checked in was iffy. First time checked in at 5:00 and they had to check if the room had been cleaned? Second time, their system had crashed. We were asked how many beds we needed? First time someone was banging on our door at 9:30 pm saying we were in his room. Told him he had wrong room and called front desk. Second time other than checkin everything was going fine until we woke in the morning to no water. Apparently a pipe broke and water was shut off. Stayed here several times in prior years, but the way it is being run now, unsure how long it will survive.

We stayed overnight on our way to another location. The area of the hotel was a little sketchy but there was some security in the parking lot. The beds were good but the furniture is in bad shape. The desk chair was worn out and the cabinet in the bathroom needed to be replaced. Breakfast was typical for a holiday inn and the front desk gave us water on the way out the door!