Guest User
November 1, 2024
We booked a table at the Grove Restaurant last week to celebrate a family birthday. As we were all staying at the Cromer Country club, also on Overstrand Road, we walked to The Grove. The lighting coming off the main road, up the drive to the Grove is very poor. Having avoided bumping into a flower urn which was difficult to see in the gloom, I then tripped over a long narrow raised bed, partly hidden by leaves. I fell really badly and by the time I got to the front door was in a state of shock. One member of staff was very kind and brought me an ice pack and my daughter filled in an accident report. This completely spoilt the party atmosphere, especially as we were placed in a large room on our own, with scant heating. Whilst the staff were empathetic I was not even offered a complimentary drink or any gesture of goodwill. The meal was good but difficult for me to enjoy as my wrists were becoming bruised and swollen. I went to the excellent Minor Injuries unit at Cromer Hospital the next day. Luckily the x-rays showed nothing was broken but I was given a splint and told to rest my wrists. I wrote a letter of complaint to the Grove who admitted "The front of the drive is quite a complicated area to light, especially during the autumn under the trees". Needless to say this incident would put me off recommending The Grove. My accident could have been avoided if solar lighting had been placed in the raised flower bed or it had been painted white, not black.