Top rated hotels in Creteil

Ibis Créteil
3.7/517 Reviews
How to lose a frequent and faithful client for 12 years? Settle in the Ibis Créteil, 14 rue Basse quinte. A unhealthy room with a strong smell of tobacco (I am allergic) and insects including a cafard found in the bathroom. In view of this unpleasant experience, I wished to cancel my room to go to Novotel. After calling her phone officer before me, the receptionist told me that it was OK for the cancellation and that I would be refunded the next day. The receptionist claims not to have found the cafard but to have found tigers mosquitos in the room. I understand as a franchise hotel that profitability is your priority at the expense of cleanness and customer satisfaction but don't forget that you represent a brand/group. In conclusion, for the same night I was debited by the Novotel Créteil or I've sleeped and by Ibis Créteil who had guaranteed me to cancel my reservation and a refund for the next day. I shared my trips to France and internationally between Accor, Hilton and Marriott according to the destinations. The room's insalubre is one thing but as a frequent and faithful client for many years I cannot accept the lie and the robbery.

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