Premier Inn Gatwick Crawley (Goff's Park)

Hotel was based on convenience location wise more than anything. Stayed here before and was happy staff were helpful especially Helen and another lad who's name I did not get but he said something about Scotland so if he sees this he knows who he is 😊 hopefully after the whole transition for brewers fair to Premier inn the bar and restaurant will go back to the way it was before.

Reviews for this hotel were very mixed but my two night stay was fine. Check in was quick and my ground floor room was clean and comfortable, the shower pressure was also good. I didn’t eat here so can’t comment on the food but I did have one beer in the bar where service was efficient and friendly. The hotel is located about a 10 minute walk from the town/train station and is just two stops from Gatwick airport.

I have been staying in Premier Inn Hotels for the past 18months during weekdays and I can safely say that the service and the poached eggs served to me today were the best I've had. The Chef Thomas was fantastic and Helen the waitress was very polite and professional, you are both a credit to your employer. Keep up the good work.

Positive: We had an overall lovely stay at the Premier Inn Goffs Park. Your employees were very very friendly, especially the wonderful Kristel. She was a very nice lady and attended to all our needs. I didn't get the others their names, but also very friendly: the man who waited us in the restaurant and also the lady at the breakfast in the morning. One evening in the restaurant my mum unfortunately had a fall but the man working there immediately rushed up to her to help her. Very sweet. We had a twin room as I was staying there with my mum. She had the sofabed and I had the 2-persons bed. Both beds were very comfortable and we slept really well in it. One morning we went down to the reception as we wanted the toilet paper filled up and clean cups in the room. When we returned it was all done. Wonderful! The hotel was situated in a domestic area which made it very calm and it was also very close by the town center and shops. Negative Unfortunately the hotel does not have an elevator. As we were on the first floor and had to take the stairs with all our luggage, it was a bit hard for my mum who is in her 70's. I carried all the bags up ofcourse, but still, an elevator must be key in a hotel. The hotel is a bit outdated. It could use some TLC. Even though the taps in the bathroom and the lights, the USB-sockets were all very updated, it still could use some work. As said earlier, we had a twin room. As we arrived in our room, the sofabed wasn't made up. We also had 1 towel of each, not two. You would expect two towls of each as we booked for two persons. Luckily the lovely lady at the reception came up to the room and sorted that out asap. We went to eat in the restaurant a couple of times, but they weren't able to serve everything that was on the menu: like for example the fish and chips and also some other disches. Some drinks weren't available either. That's a bit of a shame. We stayed there from Wednesday till Saturday. Our room was apparently above the kitchen. On Friday and Saturday morning we woke up because of loud rap-music was playing below us. I found out it was coming from the kitchen as we sat close to the kitchen when we had our breakfast. It lasted from about 7AM till 10:20 AM. Not that it truly annoyed us, but maybe tell the cook in the kitchen to take this in account.

We had an evening meal in the hotel restaurant during our stay. The restaurant staff were lovely. Kristel and Louisa Were both extremely helpful, welcoming and kind. the food was a very fair price and good quality. The room was clean and the beds were nice.

Reception staff helpful, despite being on his own and clearly over worked The rooom although small was very clean and functional. We asked for a room that didn't need a long walk to get there and were given a room on the ground floor just around the corner from reception which was good.