Pullman Port Douglas Sea Temple Resort & Spa

Excellent check in experience. Gina was amazing and thought of everything we could possibly need. We went for our Silver Anniversary and was told we would be receiving a little surprise delivered to our room on the day, however that never happened. That’s ok though, wasn’t Gina’s fault that her request wasn’t done. We had a fantastic time and loved the penthouse. Thank you Pullman.

Our room needed an update but it was decent.

The pool is fantastic and the buffet breakfast sets you up for a great day on the reef or in the rainforest. Hotel is clean and the staff we met were very friendly and helpful. The penthouse was also perfect for a family of 4, with 2 younger kids. We’ll be back.

A copy of the letter we sent upon returning home - do not book - learn from our mistake. "Dear hotel management at the Pullman Sea Temple Resort Port Douglas, appropriate Accor Group representatives, and to whom it may concern at LuxuryEscapes.com. My name is ____ ____, a Pullman Sea Temple Resort guest (room 144) from December 27th through January 2nd, and I am writing to you today to detail the deplorable service my partner and I experienced on your premises this holiday season. This correspondence is my potentially fruitless bid to open a dialogue that both ensures that no other couples are subjected to such treatment on their once-a-year retreat, while also reaching a suitable resolution. We are deeply offended by our time in your care and cannot for the life of us understand how it is that you are not horribly ashamed. There is not one ounce of aggression or intent to provoke contained in these words, but rather an overwhelming sense of having been taken for a ride by your businesses. This trip was to be a graduation gift for my partner concluding his studies for the year and a couple’s retreat from the stressful life of young parenting; it was anything but that, and to employ the word “luxury” anywhere in your messaging is entirely incorrect and deliberately misleading. We are not wealthy people, and to spend as much as we did on this trip just to be treated like livestock has me reeling. Now, back at home, I feel as if I have let my partner down and wasted our first holiday in three years. I have attempted several different ways of encapsulating the dozens of shortfalls endured during our stay – paragraphs, day-to-day events, diary etc. Sadly, by the time we closed the car door on our hire vehicle and left, there were so many grievances that you have relegated yourself to the following: an itemised list of some of the most basic tasks required of a five-star hotel I have ever encountered in my life. • No early check-in (despite pre-arrangement via email). • Bags not held on arrival (despite other’s bags being held behind glass doors). • No valet parking - which would be fine if there were dedicated parking spaces for each room, which there are not, so every day was a scramble to find somewhere, resulting in countless laps of the ring route in the blistering heat. • The room was unclean on arrival, most notably a large hairball in the shower. • No drinking water in the room, unacceptable for anywhere five-star hotel, much less a tropical location with temperatures above 30 degrees. • No hand soap, toilet paper or tissues in-room. Forced to take one bottle of body wash back and forth from the shower multiple times a day. • In-room phone non-functional, a dead line. Instead using our mobiles to call the front desk to ask for the towels, housekeeping neglected to leave for us. • $22 watery cocktails in plastic schooner glasses from a keg, no fruit or salt. • Refused a bottle of champagne from the pool bar, citing the unwillingnes

Great stay despite covid staff challenges Hotel was great. Well designed, especially pool access. Transfers to Port Douglas quick and easy throughout the day/evening. Staff were excellent but short in numbers due to covid absences. This meant things like pool bar weren’t open.

Great stay & beautiful pool The resort is impressive . However it is ageing . Rooms are old and some wear and tear small things like a toilet button that doesn’t work , mould in the shower and marks on the wall and blinds . Pool is amazing but needs some maintenance . The restaurant on site is terrible would not recommend. Overpriced and poor quality food . Overall the resort is great it just needs some Attention and love to update it.