Fountain Inn by Greene King Inns

Unclean and looking very sorry for itself.... The room was dirty when I checked in - the bathroom, in particular was filthy, there was mould in the shower, the fittings and shower screen have clearly not been cleaned for a long time and had considerable build up of water marks and calcium. Other shower fittings were disgusting and the light fitting directly above the shower was hanging loose. The carpet had not been hoovered in the room and the kettle was not clean. I reported this to reception, Emily who was working was the only saving grace in this issue and she upgraded me to a larger room which was cleaner but still not particularly clean. The whole hotel is looking very run down and sorry for itself and needs updating.

Fountain inn excellent Very exceptional staff all around from bar staff to manger. All aspects of our visit were catered for including the help with luggage to addressing my personal issues and rearranging rooms to help.

Poor hotel only held up by great staff Great check on, great staff, very friendly and there to help. Room in poor condition, no heating and no hot water . Meant to be in for 2 nights, checked out after 1 . Great food offering, shame about the state of the premises.

A little disappointed Staff were excellent, type of guests staying there questionable. Needs a total revamp as looking very tired.

Convenient but tired hotel with comfortable beds It gave me everything I needed. A comfortable bed and a quiet, clean room to stay in whilst visiting a poorly friend. The staff were pleasant, kind and helpful and my room was moved when I pointed out the difficulty with the bath tap. One young person behind the bar was somewhat off-hand when we thought we might have a meal but changed our minds because the table in the bar was dirty and two glasses had lipstick still on them. I feel proper training is needed here. The hotel itself was very tired - a hot tap that was furred up on the bath/shower that I couldn't turn on, the chain missing from bath and sink plugs making it very difficult to drain the bath - it would have been impossible for even slightly arthritic hands. I was also disconcerted to find that there was no fire exit route map displayed in the room and if there had been a fire, and the stairwell filled with smoke, I am uncertain how I would have got out. I understand that a refurbishment is happening soon and I presume that most of these matters will be addressed.

Wonderful welcome, brilliant staff Such a warm welcome and so helpful. Absolutely lovely stay. Rooms were clean and well maintained. Bathroom likewise. Staff were brilliant able to accommodate a slightly later dinner on our first night and looked after bags both before check in and after check out.